Systems and Support Analyst jobs in United States
cer-icon
Apply on Employer Site
company-logo

National Healthcare Solutions, Inc. · 3 hours ago

Systems and Support Analyst

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

National Healthcare Solutions, Inc. is seeking a Systems and Support Analyst to support, maintain, and enhance organizational technologies for optimal performance and reliability. The role involves collaborating with cross-functional teams to troubleshoot issues and deliver scalable technology solutions while providing day-to-day technical support for users.

Responsibilities

Responsible for supporting, maintaining, and optimizing the organization’s systems, applications, and data platforms to ensure high availability, reliability, and performance in alignment with business goals
Collaborate with cross-functional teams—including IT, engineering, and business stakeholders—to troubleshoot issues, implement enhancements, and deliver scalable, secure, and efficient technology solutions
Provides day-to-day technical support for users across all systems, applications, and hardware to ensure reliable and efficient IT operations
Monitors, maintains, and troubleshoots servers, networks, and software applications to minimize downtime and quickly resolve issues
Assists with system updates, deployments, and configuration changes while ensuring proper documentation and change control procedures are followed
Ensures data integrity and system security by performing regular backups, patching, and proactive monitoring of critical infrastructure
Collaborates with IT team members, vendors, and business users to identify recurring problems and implement long-term solutions that improve system performance
Supports onboarding and training initiatives by helping users understand new technologies, tools, and best practices
Actively participates in continuous improvement efforts, recommending process and technology enhancements that increase support efficiency and user satisfaction

Qualification

Systems administrationEnd-user supportWindows operating systemsActive DirectoryMicrosoft 365 administrationIT infrastructure knowledgeTechnical aptitudeCustomer service skillsCommunication skillsTeam collaboration

Required

2–3 years of hands-on experience providing systems administration and end-user support in a multi-site or enterprise environment
Strong technical aptitude with the ability to diagnose, troubleshoot, and resolve hardware, software, and network issues
Solid understanding of Windows operating systems, Active Directory, and Microsoft 365 administration
Experience supporting enterprise applications, end-user systems, and integrations between business platforms
Working knowledge of IT infrastructure components — including servers, storage, networking, and virtualization technologies
Demonstrated commitment to data integrity, system reliability, and user satisfaction
Ability to prioritize and manage multiple tasks in a fast-paced, service-oriented environment
Excellent communication and customer service skills, with a collaborative, team-first mindset

Company

National Healthcare Solutions, Inc.

twitter
company-logo
In 2021, NHSI merged with Ardent Assistance, Inc. to create Epic Health Solutions (epicamericas.com).
dateFounded in 2004
location
Dallas, Texas, US
people-size11-50 employees

H1B Sponsorship

National Healthcare Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)

Funding

Current Stage
Early Stage
Company data provided by crunchbase