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Brooksource · 18 hours ago

Platform Engineer

United States

Full-time

Remote

Senior Level

5+ years exp

Brooksource is a technology solutions provider, and they are seeking a Senior ServiceNow Developer to enhance business operations through automation. This role involves leading ServiceNow system enhancements, analyzing complex problems, and collaborating with a team to deliver effective solutions.

EmploymentHuman ResourcesInformation Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide technical leadership for ServiceNow system enhancements and process improvements

Analyze complex problems, design maintainable solutions, and build/code solutions in the ServiceNow platform to address customer needs

Conduct code reviews to ensure system integrity

Maintain existing applications and implement additional applications

Work with Client Scripts, Business Rules, Data Policies, and Access Control Lists

Write SQL reports/queries and upgrade the ServiceNow Platform on a regular basis

Provide technical support to ServiceNow Administrators and business unit personnel in executing and managing test processes

Collaborate with team members to troubleshoot, develop mitigation plans, and ensure ongoing resolution of issues

Oversee release activities of assigned applications with all appropriate areas including business customers

Identify deliverables, verify readiness, and coordinate execution

Determine the cause of application/environment issues and implement appropriate resolutions

Gather technical requirements and author plans, goals, and objectives to support business needs

Develop solutions, present system options, and document processes for team and customer use

Maintain technical knowledge of relevant updates and new technologies

Conduct research and analyze applications to meet current needs

Conduct research on new software development methodologies and technologies

Analyze and evaluate their application to current needs

Perform related work as assigned

Qualification

ServiceNow AdministrationSoftware Development LifecycleSQL ReportingJavaScriptProject ManagementProcess ImprovementCustomer Service

Required

Bachelor's degree from an accredited four-year college or university

High School diploma or equivalent with additional full-time technical experience may substitute on a year-for-year basis

Five (5) years of experience in Software Development Lifecycle Methodology including software analysis, development, implementation, and documentation

Two (2) years of experience in ServiceNow administration and application implementation (e.g., Change, Incident, Service Catalog)

Three (3) years of experience with Strategic Portfolio Management

None required

Preferred

Bachelor's degree in Computer Science, Information Systems, or Management Information Systems

Skill in: Project management and process improvement

Four (4) years of experience in ServiceNow or other ITSM tools

Service management, workflow training, and documentation development

Development in client-side technologies (JavaScript, AngularJS, etc.)

Implementation of single sign-on

Upgrading ServiceNow

Overseeing and managing enterprise change control processes

Providing customer service in an IT environment (3+ years)

Company

Brooksource

Glassdoor4.0

Brooksource is a single source for project and supplemental support through contract employment, contract-to-hire labor employment.

Founded in 2000

Indianapolis, Indiana, USA

1001-5000 employees

http://www.brooksource.com

H1B Sponsorship

Brooksource has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (10)