Irvine Technology Corporation · 3 days ago
IT Support Administrator (Level 2)
Sacramento, CA
Contract
Hybrid
Mid Level
$26/hr - $38/hr
3+ years expIrvine Technology Corporation is connecting top talent with exceptional opportunities in IT. They are seeking an IT Support Administrator (Level 2) to provide level 1 and level 2 support to internal business users in a Microsoft environment, ensuring optimal performance of the computing environment.
Information TechnologyStaffing Agency
Responsibilities
Provides On-Site (local division office) and Remote support (entire company)
Provides troubleshooting, and end-user assistance via phone, chat, or email
Provides in-depth enterprise desktop / hardware support ensuring computing environment is running at optimal speed and efficiency
Resolves complex problems and answers questions related to the computing environment
Contacts vendors and carrier support when necessary to resolve problems and/or outages
Performs complex diagnostic tests, notes symptoms, gathers relevant problem/malfunction facts and data from users
Documents incidents and problems in the service desk and escalate issues to the appropriate teams when required
Serves as the technical liaison to the user community, able to resolve technical issues within the desktop computing environment
Prepares customers to use hardware and software by conducting training where necessary
Documents new and existing procedures and processes within technician knowledgebase
Qualification
Required
3-5+ years of experience working in a Level 2 support position
Microsoft experience is required supporting accounts, devices, SharePoint, Teams, Exchange, Active Directory, Entra ID, Azure, etc
Must have experience with Intune
Demonstrated experience working and solving issues at all levels of end users, and peers in complex environments
Strong understanding of Hardware Life Cycle Management, Change Management, Incident Management, Helpdesk Ticketing, and its impacts on ensuring business continuity
Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools
Ability to monitor the desktop environment using hardware and software tools
Ability to establish and maintain a high level of user trust and confidence and the ability to manage client expectations
Strong writing and speaking skills to explain technical solutions to both technical and non-technical individuals
Strong interpersonal skills at all levels and ability apply skills and techniques to solve dynamic problems, excellent teamwork skills
Preferred
Experience with DNS and DHCP is a plus
Experience with GPOs and Patch Management tools is a plus
Information Technology Certifications are preferred
Bachelor's degree in computer science or relevant field preferred
Company
Irvine Technology Corporation
Irvine Technology Corporation is a staffing and recruiting company providing IT solutions and staffing services.
11-50 employees
H1B Sponsorship
Irvine Technology Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (1)
2020 (5)
Funding
Current Stage
Early StageLeadership Team
Courtney Cassidy
Director of DEI Strategic Partnerships
Heather Hogan
Director of DEI Strategic Partnerships
Company data provided by crunchbase