Baylor Scott & White Health ยท 2 days ago
Product Manager - HR/Finance/Supply Chain
Dallas, TX
Full-time
Onsite
Senior Level
5+ years expBaylor Scott & White Health is seeking a Product Manager to serve as a Process Owner for the ERP Squad, managing a team of analysts to enhance IT processes and products. The role involves driving Agile delivery, overseeing ITSM processes, and ensuring alignment with organizational goals and KPIs.
FitnessHealth CareMedicalSports
Responsibilities
Participate in Agile ceremonies: sprint planning, backlog refinement, daily stand-ups, demos, and retrospectives
Develop and maintain product roadmaps and prioritize backlog items based on business value
Translate business needs into user stories and acceptance criteria
Promote consistency and operational efficiency across IS through process design and governance
Manage process and technology enhancement priorities and backlog
Hold managed service providers and vendors accountable for delivering support and maintenance for systems across multiple time zones
Gather and analyze data; provide dashboards and reports to leadership; validate KPI integrity
Review implemented processes regularly and initiate improvement efforts
Maintain and at times create there is process and product documentation
Facilitate cross-functional collaboration and stakeholder engagement
Organize and lead ITSM governance and Agile ceremonies
Perform other position-appropriate duties in a professional and courteous manner
Qualification
Required
Bachelor's or 4 years of work experience above the minimum qualification
5 Years of Experience in IT Service Management, Agile product management, or related fields
Agile Expertise: Deep understanding of Scrum and Kanban; experience in Agile transformation and scaling practices
Product Management: Roadmap development, backlog prioritization, stakeholder engagement, and value-driven delivery mindset
Process Ownership: End-to-end process design, governance, and continuous improvement
Technical & Domain Knowledge: Exposure to Public Safety, Environmental Care, Emergency Management, and Building Automation Systems; enterprise IT applications and integrations
Project Management: Ability to create plans, track milestones, and ensure timely delivery
Leadership & Communication: Strong facilitation, collaboration, and executive communication skills
Tools & Technology: Proficiency in Jira, Azure DevOps, ServiceNow; familiarity with Azure cloud and Linux environments; data-driven decision-making using dashboards and metrics
Vendor Management: Proven ability to manage service providers across multiple time zones and enforce accountability for SLAs and support commitments
Certifications: ITIL required; Agile (Scrum) added benefit
Preferred
Experience in ERP related applications or workflows; HR, Supply Chain or Finance (STRONGLY PREFERRED)
Prior experience with SDLC, ITIL, and ServiceNow required (STRONGLY PREFERRED)
Benefits
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Company
Baylor Scott & White Health
Baylor Scott & White Health is a non-profit health care system that research about the outpatient, and emergency treatment services.
10001+ employees
H1B Sponsorship
Baylor Scott & White Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (9)
2023 (6)
2022 (5)
2021 (4)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
J
Jennifer Mitzner
Executive Vice President & CFO
Recent News
2025-12-09
Company data provided by crunchbase