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Howard Hanna Real Estate Services · 10 hours ago

Account Representative

Pittsburgh, PA

Full-time

Onsite

New Grad, Entry Level

Howard Hanna Real Estate Services is seeking a Customer Service Representative to support their Insurance Department. The role involves servicing insurance policies and claims, advising policyholders, and contributing to team efforts for agency retention.

Real EstateReal Estate Brokerage

Responsibilities

Service insurance policies and claims and advise policyholders on agency standard insurance coverage

Support all business needs as they may relate to the responsibilities of the business unit

Support the Division Operations Manager in other duties and special projects assigned at the Manager’s discretion

Services clients by answering product and service questions; provide information about other products and services

Maintains customer records by updating account information through Vertafore management system

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Recommends potential products or services to management by collecting customer information and analyzing customer needs

Contributes to team effort by accomplishing related results as needed

Works with Insurance Sales team on new business matters and retention

Qualification

Customer ServiceProblem SolvingProduct KnowledgeMarket KnowledgeP&C LicensePhone SkillsAnalyzing InformationMulti-taskingDocumentation SkillsListeningResolving ConflictReliabilityTeamwork