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Best Western Hotels & Resorts · 3 hours ago

Brand Development Project Manager (Remote-US)

United States

Full-time

Remote

Mid, Senior Level

$81K/yr - $102K/yr

5+ years exp

Best Western Hotels & Resorts is a global leader in hospitality, inspiring travel through unique experiences. The Brand Development Project Manager will ensure timely hotel openings and member satisfaction by managing the onboarding process for new properties and collaborating with various corporate teams to achieve revenue goals and compliance with brand standards.

Responsibilities

Meets established unit growth goals by researching and evaluating new projects to mitigate risks and ensure successful brand transitions and optimal brand placement

Leverages BWH resources to ensure ramp up and guest experience goals are met

Develops and maintains property status tracking systems and checklists, and reports progress to management

Works directly with applicants, hotel owners, staff, Voting Members, general contractors, architects, and designers to ensure a seamless and efficient transition from project status to an open and operating hotel

Communicates seamlessly and from varied locations via phone, email, text, virtual meetings, and on-site visits to applicant properties

Consistently applies BWH quality assurance standards by conducting property visits and assessments to ensure brand standards are met

Applies a broad-based knowledge of BWH programs and services, as well as an understanding of corporate policies, bylaws, rules, regulations, and procedures

Cultivates and manages positive working relationships while serving as a primary onboarding contact for BWH staff, new applicants, and Members

Uses influence, diplomacy, and business acumen to communicate brand requirements and articulate the value and benefits of compliance

Ensures the new member value proposition and satisfaction are maximized by managing projects through regular, scheduled communication at defined points in the transition process

Communicates Member needs to appropriate departments and assists in coordinating timely resolution of issues

Provides a full suite of operational consulting, coaching, quality assessment, and sales and marketing support to assist owners with a smooth activation and timely ramp-up

Prepares property staff and management teams for activation visits and subsequent quality assurance assessments, leading to full Member status within established timeframes

Identifies challenges during the onboarding process and recommends effective and efficient solutions

Communicates and promotes brand initiatives and BWH resources to members

Resolves escalated or sensitive situations by collaborating with appropriate departments and management to ensure appropriate action is taken

Serves as a key organizational resource by maintaining up-to-date knowledge of design and construction standards

Regularly interacts and collaborates with other BWH disciplines to drive cross‑departmental coordination and project success

Participates in and/or facilitates periodic cross-departmental update meetings

Establishes and manages project timelines through planning and completion of assigned project tasks and design reports

Acts as a Pre-Construction Project Manager to coordinate the successful completion of the pre-construction phase of assigned projects

Supports other BWH strategic initiatives as assigned

Qualification

Hospitality Industry ExperienceProject ManagementMicrosoft Office SuiteFinancial AcumenCertified Hotel AdministratorCommunication SkillsOrganizational SkillsInterpersonal SkillsLeadership SkillsProblem-Solving Skills

Required

Minimum of five (5) years of professional hospitality industry experience, including at least three (3) years in a management-level role

Bachelor's degree in hospitality, communications, business management, or a related field, or an equivalent combination of education and experience

Current Certified Hotel Administrator (CHA) designation or the ability to obtain within 12 months

Obtain BWH Quality Assurance Assessor certification within 90 days of hire

Intermediate proficiency in Microsoft Office Suite and project management platforms such as Smartsheet

Financial and budgeting acumen

Strong knowledge of select- and full-service hotel operations

Proven project management experience

Presentation, training, and public speaking expertise with the ability to seamlessly move between interactions with all hotel staff from ownership to executive to line level

Organizational and time management skills; self-directed and accountable, with a sense of urgency in completing tasks and assignments

Excellent verbal and written communication

Demonstrated ability to work independently using sound analytics and creative problem-solving

Flexibility to receive and adapt to tactical direction related to new products, processes, or initiatives

Influential leadership style to provide operational guidance and promote compliance with programs, standards, and policies

Conducts business professionally; communicates purpose clearly and motivates others to achieve occasionally competing goals

Tactfulness and savvy to navigate shifting considerations within a member-based organization

Broad knowledge of hotel brands, competition, industry trends, and general business practices

Ability to persuade internal and external stakeholders to adopt new concepts and approaches

Strong interpersonal skills; relate effectively to internal and external audiences

Customer-focused mindset to successfully discover and resolve Member concerns

Elasticity to manage multiple, fluid projects and resolve ambiguous or undefined challenges

Strong teamwork orientation which fosters extensive and continuous collaboration within the department and across the organization

Preferred

Regional Management experience preferred

Preferred but not required: Certified Hospitality Trainer (CHT), Certified Hospitality Industry Analyst (CHIA), Certified Hospitality Sales Professional (CHSP)