Ovation Healthcare · 13 hours ago
Manager, Client Engagement
Tennessee, United States
Full-time
Hybrid
Mid, Senior Level
5+ years expOvation Healthcare is dedicated to improving local healthcare for over 40 years, focusing on supporting independent hospitals and health systems. The Client Engagement Manager will serve as the primary executive contact for Ovation Healthcare’s Supply Chain members, working closely with C-Suite executives to drive value, savings, and growth while maintaining professional relationships and coordinating resources.
AdviceBusiness DevelopmentHealth CareManagement Consulting
Responsibilities
Move strategic customers from current state to a trusted strategic partnership; formalize partnership through an agreement that is recognized across Ovation Healthcare and the account
Meets member specific targets for organic growth, contract performance, compliance, conversions, renewal, savings and strategic objectives
Establishes productive, professional and consultative relationships with C-Suite, executive personnel and supply chain team throughout member organization, building credibility and trust through collaboration
Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary Ovation Healthcare personnel
Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one-to-three-year period that leads to a clear action plan for success
Coordinates the involvement of the Elevate teams to develop and articulate a strategic vision for member to meet account performance objectives and customers' expectations
Builds strategic partnerships with accounts to further advance company goals of revenue and margin enhancement
Keeps the organization’s vision and values at the forefront of decision-making and action
May supervise staff assigned to support responsibilities for specific customers
Qualification
Required
Bachelor's degree in business or management related field preferred
Demonstrated understanding of end-to-end supply chain processes, acquired through 5+ years
Minimum 3+ years of strategic account management
Sales experience- prospecting, pipeline development, conversion not required but helpful
Project management experience or knowledge
Experience working with data analysis and visualization tools, such as Microsoft PowerBI and Tableau
Experience with Excel, Word, and PowerPoint
Salesforce CRM experience preferred
Working knowledge of healthcare industry, supply chain, GPOs, clinical and business personnel
Supply Chain Processes - Demonstrated understanding of end-to-end supply chain processes
Strong analytic skills-- Advanced skills in Microsoft Excel with the ability to use functions such as Pivot Tables, VLOOKUP, etc
Advanced skills in Microsoft PowerPoint and Word
Ability to gather, analyze and make sense of large amounts of data and apply it to make business and customer-focused decisions
Ability to demonstrate financial knowledge and business acumen
Able to work under consultative direction toward predetermined long-range goals and objectives, where assignments are often self-initiated
Excellent communication and inter-personal skills; able to present and influence credibly and effectively at all levels of the organization including the C-Suite
Exceptional Project Management, communication, negotiation and presentation skills
Proven ability to successfully manage multiple projects and timelines
Ability to effectively negotiate with a record of accomplishment of results
Passion for results-- able to drive high standards for self; tenaciously working to meet or exceed challenging goals
Demonstrated ability to calculate figures and amounts such as savings, rebates, fees, and percentages, as well as analyze statistical and financial data
Ability to understand and follow spreadsheets and contract language
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow with minimal direction
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Ability to initiate tough conversations, effectively manage internal politics, and handle conflict in a healthy, relationship-building manner
Must demonstrate executive presence and emotional intelligence, remaining calm and confident in challenging situations
Intimate understanding of all internal functions of both Ovation Healthcare and the accounts assigned
Excellent time management skills with ability to use independent judgment effectively
Ability to execute, both independently and as a collaborative member of various teams and committees
Company
Ovation Healthcare
Ovation Healthcare is a business consulting firm that offers revenue cycle, clinical resourcing, and advisory management services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-06-01Acquired
Leadership Team
Timothy J. Ryan
CFO
Recent News
2025-10-02
Mergers & Acquisitions
2025-07-14
Company data provided by crunchbase