AltaGas Ltd. ยท 1 hour ago
WGL - Lead Customer Data Intelligence Analyst
Springfield, VA
Full-time
Onsite
Mid, Senior Level
$115K/yr - $166K/yr
7+ years expAltaGas Ltd. is a North American energy infrastructure company focused on providing affordable energy to its customers. The Lead Customer Data Intelligence Analyst will leverage advanced analytics and business intelligence to optimize customer engagement and operational performance while leading complex projects and ensuring compliance with regulatory standards.
Oil & Energy
Responsibilities
Establishes and maintains enterprise-wide data governance by implementing best practices for data architecture, integration, and quality assurance, ensuring compliance with privacy regulations and internal standards
Delivers actionable business intelligence by designing and maintaining dynamic dashboards and reporting tools using Power BI, Tableau, and other visualization platforms to communicate KPIs and performance trends to stakeholders
Drives advanced analytics initiatives by developing predictive models and machine learning algorithms to forecast customer behavior, identify risks, and inform strategic decisions
Uncovers actionable insights by conducting complex statistical analyses and interpreting large datasets to improve customer experience and operational efficiency
Ensures high-quality data outputs for planning and compliance by managing data integration processes across multiple platforms and resolving cross-system conflicts
Supports regulatory compliance and achieving statutory targets by preparing and delivering accurate data and reporting deliverables for energy efficiency programs
Enables cross-functional alignment by collaborating with IT, Marketing, Customer Experience, and Regulatory Affairs to integrate analytics into program design and customer engagement strategies
Represents the organization externally by serving as a liaison with vendors, contractors, and regulatory entities to align deliverables and expectations
Builds team capability and fostering innovation by leading complex projects, mentoring junior analysts, and developing competency frameworks for advanced analytics skills
Drives adoption of new analytics tools and platforms by executing structured change management strategies and measuring ROI to ensure sustained impact
Performs other projects or special assignments as required
Qualification
Required
Bachelor's degree in business, Engineering, Data Science, Economics, or related fields
7+ years of experience in data analytics, business intelligence, or related field, with at least 2+ years in a leadership or project management capacity
Advanced proficiency in Power BI, Tableau, SQL, and relational databases; experience with Python/R, DAX, and Power Query
Strong analytical and problem-solving skills with expertise in predictive modeling and statistical analysis
Exceptional communication and data storytelling skills; ability to present insights persuasively to executives and non-technical audiences
Proven ability to collaborate across functions and influence stakeholders to adopt data-driven solutions
Working knowledge of energy efficiency programs, EM&V processes, and regulatory environments
Familiarity with data privacy laws and ethical considerations in AI-driven analytics
Preferred
Graduate degree in a relevant field (e.g., Analytics, Economics, Public Policy, MBA)
Experience in a program or analytics leadership role within the natural gas or regulated utility sector
Proficiency with AI/ML platforms, cloud-based data ecosystems (Azure, AWS), and data governance frameworks
Experience in organizational change management and talent development
Knowledge of behavioral analytics and customer journey optimization strategies
Benefits
Health insurance
Retirement plans
Paid time off
Incentive bonus plans
Holiday pay
401K matching
Medical, dental and vision coverage
Company
AltaGas Ltd.
We are a leading North American infrastructure company connecting customers and markets to affordable and reliable sources of energy.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Investing.com India
2024-05-05
2024-05-05
2024-05-05
Company data provided by crunchbase