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Cetera Financial Group · 18 hours ago

Elite Operations Professional

Saint Cloud, MN, United States

Full-time

Hybrid

Mid, Senior Level

$23.10/hr - $32.70/hr

3+ years exp

Cetera Financial Group is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice. They are currently seeking an Elite Operations Professional for their Clearing Services team to provide operational support and world-class customer service to clients.

AdviceFinancial ServicesRetailRetirementWealth Management

Responsibilities

Provide high-level operational, customer service, and administrative support in our Clearing Services department

Be responsible for daily processing of work associated with the department. This may include journal entries, account processing, payment solutions, etc

Respond to telephone/email/chat or written correspondence inquiries from internal and external customers including registered representatives regarding account status, account changes and process

Perform research as requested on customer accounts

Partner with other team members to ensure financial professionals experience consistent, high-quality customer service

Comply with processes and procedures of the team and regulatory requirements

Responsible for mid to high level escalations partnering with department leadership to resolve issues with clients / Advisors

Train and mentor other Senior/Operations Professionals

Manage workflow and productivity of the team, escalating to Leadership as necessary

Maintain department documentation

Know how to access written supervisory procedures (WSPs) for the teams and processes supported

Act as a Subject Matter Expert for the department

Other duties as assigned

Qualification

Customer serviceProblem resolutionFinancial industry experienceMS Office proficiencyCoachingTeam playerCommunication skillsOrganizational skillsAdaptabilityMentoring

Required

Ability to multi-task

Flexible and adaptable to change

Strong communication and organizational skills

Positive role model to colleagues

Highly responsive to coaching and training

Independent; able to work and resolve complex issues with minimal guidance

Ability to learn quickly and multi-task effectively in a fast-paced environment

Team player attitude

Energetic and results-oriented

Interest in coaching and mentoring others

Guard words and actions with team members to show a unified mindset and goals with leadership

High School Diploma or GED

3 years of experience in the financial industry

3 years of experience with MS Office tools

Licensing (if applicable)

Preferred

Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills

Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments

Bachelor's Degree

Benefits

Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.

Easy access to mental health benefits to meet our team members and their families where they are.

20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.

401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.

Paid parental leave to support all team members with birth, adoption, and foster.

Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.

Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.