TriNet · 21 hours ago
Manager, Transition Support Services
1 Park Pl, Dublin, CA, 94568, US
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $159K/yr
5+ years expTriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). The Manager of Transition Support Services will lead a team of consultants, equipping them with the necessary tools to address clients' business challenges and ensuring a smooth transition from pre-sales to onboarding.
Bookkeeping and PayrollEnterprise SoftwareHuman ResourcesRisk ManagementSoftware
Responsibilities
Manages a mixed team of Transition Support Services Consultants and Specialists across US, on attendance, performance and workload prioritization
Clearly defines individual goals, objectives, and performance metrics for individual contributors
Empowers consultants' engagement in designed local markets to build strategic relationships and drive engagement with the Revenue team. To include attending prospective and current customer on-site meetings
Develops and coaches team members for success, able to identify gaps within the team, and find ways to resolve gaps
Effectively partners with the leaders of Customer Transitions Onboarding team to consistently review and improve the process between the teams for effective handoffs and excellent customer experience
Maintains timely reporting of team performance metrics and ensures team meets performance goals
Perform regular performance reviews for direct reports and take corrective action when necessary
Manages and monitor case assignments for accurate and timely completion
Works cross-functionally throughout TriNet to remove barriers and blockers in support of the team
Drives excellent partnerships with internal and external stakeholders throughout the sales process
Ensures that the partnership with our Revenue team is strong, partnering with Revenue leadership in the market
Maintains a detailed knowledge of the company's core products and services, as well as strategic service offerings
Works on projects as needed can be cross functional projects
Qualification
Required
Typically 5 years Experience in consultative, or account management - required
Knowledge and strong understanding of TriNet practices, policies, processes, systems capabilities, and limitations are desired
Knowledge of and ability to apply excellent customer service and consultative practices
Excellent interpersonal, verbal, and written communication skills
Strong account management skills with a strong customer focus
Excellent presentation and facilitation skills
Ability to work and thrive in a team environment, focused on achieving results
Ability to maintain cooperative working relationships with all levels of management
Ability to assess team members' performance and provide motivational support
A proven commitment to high professional ethical standards and a diverse workplace
Ability to adapt to a fast-paced and constantly evolving business and work environment remaining organized and balancing multiple priorities
Proficient in Microsoft Office Suite
Preferred
Bachelor's Degree Preferred
Typically 2 years Sales Support and Implementation experience - preferred
Typically 2 years PEO experience - preferred
Typically 2 years Experience in Supervisory or Leadership role - preferred
SHRM, SPHR, PMP, CCP certifications upon hire - preferred
Benefits
Medical, dental, and vision plans
Life and disability insurance
A 401(K) savings plan
An employee stock purchase plan
Eleven (11) Company observed holidays
PTO
A comprehensive leave program
Company
TriNet
TriNet provides HR solutions and services to small and medium-sized businesses.
1001-5000 employees
H1B Sponsorship
TriNet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (74)
2023 (49)
2022 (99)
2021 (94)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$856.68MKey Investors
Atairos
2023-08-02Post Ipo Debt· $400M
2022-03-01Post Ipo Equity· $16.68M
2016-12-22Post Ipo Secondary· $440M
Leadership Team
Mike Simonds
Chief Executive Officer
Jeffery Hayward
Chief Technology Officer
Recent News
2025-11-10
2025-10-31
2025-10-31
Company data provided by crunchbase