Customer Service Representative jobs in United States
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ORS Nasco · 2 hours ago

Customer Service Representative

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

ORS Nasco is seeking an upbeat, customer-obsessed Customer Service Representative to join their fully remote team. The role involves providing support and solutions to customers while maintaining a positive and helpful interaction.

IndustrialManufacturingWholesale
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Growth Opportunities

Responsibilities

Be the friendly, dependable voice customers trust for support, guidance, and quick solutions
Communicate with customers via phone, email, and chat—sometimes all in the same hour—while keeping interactions positive, helpful, and human
Handle challenging situations with patience, empathy, and professionalism
Troubleshoot issues, answer questions, and make every customer feel valued and understood
Learn different tasks across the business and switch gears with ease—your agility keeps things interesting
Juggle multiple priorities while staying focused on delivering an exceptional customer experience
Work with confidence and ownership—managing your time, workflow, and priorities while staying accountable and customer-focused
Use Excel to organize information, track data, and support customer needs efficiently
Collaborate with your virtual teammates to share ideas, celebrate wins, and continually improve how we serve customers

Qualification

ExcelCustomer-first mindsetMultitasking abilitiesActive listeningEmpathyAgility to learnIndustrial productsClear communicationInitiativeWork ethic

Required

A customer-first mindset with a genuine desire to help and delight others
Strong multitasking abilities—you can pivot quickly, stay organized, and prioritize effectively
Excellent soft skills: active listening, empathy, clear communication, and the ability to delight customers in every interaction
Comfort navigating tough conversations and turning tricky situations into positive outcomes
Proficiency in Excel and confidence working with spreadsheets
Serious initiative and a strong work ethic
Agility and eagerness to learn new systems, tasks, and processes

Preferred

Knowledge of industrial wholesale products or environments is a plus

Company

ORS Nasco

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ORS Nasco is an industrial and safety supply distributor.
dateFounded in 1959
location
Tulsa, Oklahoma, USA
people-size201-500 employees
web-link
http://www.orsnasco.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2024-08-08Acquired

Recent News

Morningstar.com
ORS Nasco Acquires Techniweld USA
2025-05-06
PE Hub
Wynnchurch Capital-backed ORS Nasco acquires industrial supplies provider Techniweld
2025-05-06
PE Hub
Wynnchurch Capital-backed ORS Nasco acquires R3 Safety
2025-03-04
Company data provided by crunchbase