South College · 2 months ago
IT Support Specialist (Afternoon/Evening)
Atlanta,GA,US
Full-time
Onsite
Entry, Mid Level
2+ years expSouth College is one of the nation’s fastest growing institutions of higher learning, seeking to provide inclusive and equitable support to its staff and students. The IT Support Specialist will deliver enterprise-level technical support for both remote and onsite users, focusing on hardware and software installation, troubleshooting, and user assistance.
Higher Education
Responsibilities
Document incoming helpdesk requests using internal ticketing system
Install, repair and maintain desktop and laptop computers, peripherals and related systems
Provide end user support via remote assistance, in person and telephone
Support and enforce company information policies and procedures
Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone
Assist in maintaining hardware and software inventory for asset management
Install and support AV equipment for classrooms, conference rooms and auditoriums
Demonstrate broad knowledge of technology principles, practices, and procedures
Self-manage in a way that allows flexibility to support multiple tasks at any given time
Assist in updating support documents within knowledge management for the IT Services team, as well as end users
End-user Account Management
Build and maintain relationships across departments
Other duties may be assigned
Qualification
Required
Associate degree in Computer Science or equivalent experience
2+ years of overall IT experience
2+ years' experience supporting Microsoft Windows and Apple Mac OS environment
2+ years' experience supporting Microsoft Office applications
Knowledge of network security practices and Antivirus software
Exceptional analytic and problem-solving skills
Self-motivated and able to work across diverse technical and non-technical teams
Good written, verbal and interpersonal communication skills
Exceptional Customer-oriented attitude
ITIL (foundational level, but exposure to more detail than foundation is often necessary)
Walking, lifting, manage use of technology, equipment operation
Must be able to utilize standard office equipment, i.e. desktop computer, monitor, keyboard, and telephone system
While performing the duties of this job, the employee is regularly required to talk or hear
This is largely a sedentary role; however, some filing is required
This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary
Benefits
Medical, Dental, Vision
401(k) – with Employer Contribution
Front Loaded PTO
Tuition Assistance
Company
South College
A Private College with 100+ Programs & Concentrations featuring modern labs and classrooms.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Carr
Chief Financial Officer
Ted Richardson
Chief Academic Officer
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