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City of Dallas · 3 hours ago

Fire and Rescue Operations Research Analyst (Civil Service)

1500 MARILLA

Full-time

Onsite

Mid Level

$29.99/hr - $36.82/hr

4+ years exp

The City of Dallas is committed to service, innovation, and community, and they are seeking a Fire and Rescue Operations Research Analyst. This role involves analyzing data to provide insights on fire department procedures and recommending improvements to enhance service delivery.

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Responsibilities

Reviews, evaluates, and supports regular and ongoing review of processes, procedures and structure to benefit the services of the fire department

Conducts research and logical analysis of procedural, financial, and structural barriers to determine areas of needed improvement; evaluates efficiency, effectiveness, and delivery of fire and rescue services; evaluates and supports all employee paperwork confirming payroll and time cards

Appraises and evaluates the desirability and feasibility of fiscal and program restructuring; directs, supports, and assists the development of recommendations to senior management for operational changes to enhance services

Analyzes procedural, financial, and structural barriers to provide effective and efficient delivery to the community and analyzes the flow of service delivery and the interrelationship of fire, rescue, and other program components

Identifies and recommends improvement strategies for restructuring or redesigning based on findings

Serves as the expert for various special projects as assigned by management

Assists, supports, and works closely with management to perform research, provide data analysis, and draft presentations to enhance transparency of the department

Performs any and all other work as needed or assigned

Qualification

Fire department servicesOperational analysisResearch methodologyStatistical analysisProject managementReport preparationEffective communicationRelationship building

Required

Bachelor's degree in public/business administration or social science field

Four (4) years professional level experience in operational analysis involving any of the following: Performing research and analysis, Evaluation of program/process effectiveness, Generating cost projections of position/classification changes, Providing Subject Matter Expert (SME) responses to management and executive staff regarding status of vacancies, Ensuring proper alignment of position(s) within Human Capital Management System to generate accurate salary projections, And/or Identifying areas for improvement and existing barriers to program/process

High school diploma or GED plus eight (8) years of required experience will meet the education and experience requirements

Associate degree in any field plus six (6) years of required experience will meet the education and experience requirements

Bachelors degree (or higher) in a non-specified field plus six (6) years of required experience will meet the education and experience requirements

Master's degree (or higher) in public/business administration or social science field plus two (2) years of required experience will meet the education and experience requirements

Knowledge of Fire department services and general operations

Knowledge of project management principles

Knowledge of research methodology, practices, and procedures

Knowledge of statistical analysis, research, and operational analysis

Technical knowledge of the project's subject matter sufficient to operationalize complex project activities

Ability to manage the dissemination of information and analysis

Ability to disseminate information through the preparation of concise reports

Communicating effectively verbally and in writing

Establishing and maintaining effective working relationships