Yellow Pages / Pages Jaunes – Canada · 1 month ago
Specialist - Print Production
United States
Full-time
Remote
Entry Level
1+ years expYellow Pages is a leader in digital visibility for businesses across Canada, and they are seeking a Print Production Specialist. The role involves quality control, query resolution, and customer service for print advertising and online products, ensuring they meet client and company requirements.
AdvertisingAppsDigital MarketingDigital MediaInternetMarketingMobile AppsPublishingSocial Media
Responsibilities
Ensure proper quality on all print and digital advertisements during quality checks and post-audit of vendor produced products
Ensure quality of ad product and content - compare completed ad product to all reference materials provided by sales and client
Validate that specifications for print ads and digital products have been met
Ensure quality of overall content before approving ad or page for production
Request corrections or changes for inconsistencies, errors or specification violations
Meet company expectations in terms of production volumes and quality performance
Ask pertinent questions regarding ambiguous layout instructions and question Sales or Publishing to validate unclear data
Effectively respond to queries generated by internal or vendor ad production ensuring production, business and quality standards are met (print ads and digital logos and pages)
Analyze, investigate and resolve queries quickly, following company processes and policies and through effective communication with sales
May need to influence internal production groups and vendors in terms of query resolution
May train sales on certain aspects to reduce future requests. Investigation may be directed to teams other than sales (2nd level to supplier - when escalations are required)
Analyze queries requested by sales to ensure accuracy and completeness of resolution
Manage all incoming requests, approvals or rejections for advertising proofs received directly from customers, ensuring requests are logged, completed or resolved
Other office duties as assigned
Assist with projects as needed
Qualification
Required
High school diploma V (Minimum requirement)
BILINGUALISM in French and English is required
1-2 years of work experience required in quality assurance/proofreading, graphic design or other print related areas
Beginning knowledge of the Microsoft suite
Intermediate knowledge of web based programs, Salesforce, Compass and Customer First
Must have strong attention to detail
Highly developed communication skills (reading, grammar)
Able to work independently and as part of a team
Customer focused
Able to manage multiple tasks under tight deadlines
Ability to manage ambiguity
Ability to manage priorities and stress
Reliability and punctuality
Preferred
Experience working with a publishing company an asset
Experience working in a paperless environment (document imaging) is an asset
Company
Yellow Pages / Pages Jaunes – Canada
Yellow Pages empowers Canadian businesses to grow through innovative marketing solutions that drive visibility, engagement, and measurable results.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase