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ECMC · 20 hours ago

Operations Specialist Senior, Bankruptcy

Minneapolis, MN - Hybrid

Full-time

Hybrid

Mid, Senior Level

$21/hr - $26/hr

3+ years exp

ECMC Group is a nonprofit corporation focused on helping students succeed. The Bankruptcy Specialist Senior assists with handling problem accounts and answering team member processing questions, ensuring proper handling of bankruptcy accounts in accordance with the bankruptcy code and federal regulations.

Non Profit

Comp. & Benefits

Responsibilities

Reviews and approves accounts that are determined to be eligible for write-off and refunds

Trains other specialists on bankruptcy tasks, court filings and account discrepancy reviews

Researches and resolves account resolution requests for completeness and quality for internal and external contacts

Responds to incoming telephone calls (regarding both ED and ECMC accounts) from debtors, trustees, courts, and attorneys providing detailed loan information and answering questions concerning student loan regulation/Common Manual policy and bankruptcy code in a professional, courteous manner

Assists with auditing employees’ work production to ensure accuracy and compliance

Prepares departmental reports and assists with audits

Ensures compliance with all policies and procedures

Maintains clear, concise and accurate documentation of all action taken on borrowers’ accounts, including calls received

Maintains up-to-date knowledge of the differences between ED and ECMC policies and procedures concerning bankruptcy and student loan accounts

Maintains thorough working knowledge of bankruptcy laws, privacy acts and federal regulations that govern the student loan program

Corresponds with borrowers, trustees and/or attorneys, explaining complex bankruptcy and student loan issues in clear, concise language

Reviews accounts to determine borrower’s eligibility for additional Title IV funding

Maintains up to date knowledge of IRS Offset policies and refund protocol

Performs other duties and responsibilities as assigned

Qualification

Bankruptcy laws knowledgeFFELP regulations knowledgeMicrosoft Office proficiencyStudent loan industry experienceWritten communication skillsVerbal communication skillsOrganizational skillsDetail-oriented

Required

High School diploma or GED

3+ years of relevant work experience

Knowledge of FFELP and bankruptcy laws, regulations and requirements

Basic proficiency in Microsoft Office suite

Preferred

Prior experience working in the bankruptcy department

1 year of experience drafting written communication and communicating verbally to internal and external customers

1 year of work experience in the student loan industry

Working knowledge of student loan industry regulations

Benefits

Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy.

Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.

Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential.

Holiday time off.

Paid time off accrual starting at 20 days/year and commuter subsidy.

Tuition reimbursement up to $10,500/year for approved programs.

Student loan payment reimbursement up to $4,800/year.

Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

Company

ECMC

ECMC Group is a nonprofit corporation with a mission to help students succeed. It is a sub-organization of Educational Credit Management Corporation Group.

Founded in 1994

Oakdale, Pennsylvania, USA

501-1000 employees