State of Ohio · 21 hours ago
Customer Service Assistant 2 - 20066659
Columbus Service Office30 West Spring Street
Full-time
Onsite
New Grad, Entry Level
0+ years expThe State of Ohio is a government agency dedicated to ensuring quality medical and pharmacy care for injured workers. The Customer Service Assistant 2 will process provider enrollment applications and manage communications to resolve issues, ensuring compliance with agency policies.
GovernmentOffice Administration
Responsibilities
Processes and verifies provider enrollment and certification applications in the BWC Provider System PEACH in compliance with BWC laws, rules, and operational policies
Contacts providers, MCOs, and staff to resolve enrollment issues and obtain required documentation
Maintains and verifies provider applications, documentation, and status updates using the BWC Provider System PEACH, the imaged enrollment record (UDS), and the internet
Manages Provider Enrollment intake queues (fax, email, and mail), performs completeness reviews, assigns documents per policy, and processes record updates and returned mail
Supports unit operations by maintaining worklists, performance and QA standards, handling inquiries, special projects and system testing as assigned, utilizing all related BWC systems to perform work accurately
Qualification
Required
9 mos. trg. or 9 mos. exp. in office practices & procedures
9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
9 mos. trg. or 9 mos. exp. in operation of personal computer
Or equivalent of Minimum Qualifications for Employment noted above
Benefits
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
Company
State of Ohio
State of Ohio is more than ‘just a job’ – is a privilege to serve families, friends and neighbors who rely on us throughout our great state.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Beverlyn Johns, MS
Deputy Chief Operating Officer
Holly Drake
State Chief Information Security Officer
Recent News
2025-08-26
2025-08-06
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