Strategic Staffing Solutions ยท 9 hours ago
AI Digital Product Owner
United States
Contract
Remote
Mid, Senior Level
$50/hr - $55/hrStrategic Staffing Solutions is seeking an AI Digital Product Owner to support AI-enabled Contact Center Transformation initiatives. The role involves managing product backlogs, implementing AI capabilities, and ensuring effective communication and influence across business and technology functions.
ConsultingCRMHuman ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Hiring Manager
Kim Schneider
Responsibilities
AI Product Experience
Delivered or implemented AI capabilities (not just interest)
Exposure to model evaluation and performance
Experience with API-based integrations or vendor AI platforms
Contact Center Domain Understanding
Must understand contact center workflows, KPIs, and agent experience
Agile Product Ownership
Backlog creation, prioritization, and sprint execution
Cross-Functional Influence
Ability to navigate technology and business partners
Overcome delivery roadblocks and push work forward
Product backlog management
Requirements gathering and decomposition
Data-driven decisioning
Cost/benefit analysis
Automation opportunity identification (not strictly AI)
Technical problem solving
Fast-paced execution
Stakeholder management
Communication and influence
Ability to challenge partners constructively
Alignment across business and technology functions
Qualification
Required
AI Product Experience
Delivered or implemented AI capabilities (not just interest)
Exposure to model evaluation and performance
Experience with API-based integrations or vendor AI platforms
Contact Center Domain Understanding
Must understand contact center workflows, KPIs, and agent experience
Agile Product Ownership
Full Agile environment, not waterfall
Backlog creation, prioritization, and sprint execution
Cross-Functional Influence
Ability to navigate technology and business partners
Overcome delivery roadblocks and push work forward
Product backlog management
Requirements gathering and decomposition
Data-driven decisioning
Cost/benefit analysis
Automation opportunity identification (not strictly AI)
Technical problem solving
Fast-paced execution
Stakeholder management
Communication and influence
Ability to challenge partners constructively
Alignment across business and technology functions
AI product implementation exposure
Contact center familiarity
Agile product delivery experience
Stakeholder influence and communication strength
Preferred
Understanding contact center metrics (AHT, QA, SLAs, WFM, capacity planning, etc.)
Insurance knowledge
Company
Strategic Staffing Solutions
Strategic Staffing Solutions is a recruiting company which helps companies find suitable employees in various industries.
Founded in 1990
1001-5000 employees
H1B Sponsorship
Strategic Staffing Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (93)
2023 (95)
2022 (53)
2021 (53)
2020 (57)
Funding
Current Stage
Late StageLeadership Team
Cindy Pasky
Founder and CEO
Recent News
DBusiness Magazine
2025-05-01
Crain's Detroit Business
2025-02-03
Company data provided by crunchbase