BankFive · 1 week ago
Branch Manager, Officer
Globe, Fall River, MA, US
Full-time
Onsite
Senior Level
$57K/yr - $91K/yr
5+ years expBankFive is seeking a Branch Manager to oversee the administration of their branch, focusing on sales, service, and operational efficiency. The role involves delivering exceptional customer service, managing branch operations, and leading a team to achieve business goals while fostering customer relationships.
BankingCommunitiesFinancial Services
Responsibilities
Deliver exceptional customer service personally while coaching/motivating team to deepen existing relationships and acquiring new ones in order to meet branch and individual goals
Greet and interact with each customer and non-customer with world class service. Actively participate in customer calls in order to increase customer base
Ensure operational integrity and risk management by ensuring that procedural requirements and processes are known and utilized. Ensure proper functioning of the branch within established policies and procedures
Develop, direct and implement sales strategies and techniques that will generate additional bank business through the various channels the bank offers
Responsible for the hiring, retention, motivation and overall success of branch team. Provide supervision to staff by providing constructive and positive feedback while management performance
Identify referral opportunities that will benefit the customer while deepening their banking relationship with BankFive
Increase revenue as a result of new product and/or service referral that will enhance the customer relationship with the Bank
Decrease expense by recommending services that will provide the customer with more efficient methods of banking
Identify and recommend to management opportunities and efficiencies that can be obtained in the day to day branch structure
Takes responsibility for achieving strong results while balancing multiple complex demands
Complete additional projects as assigned
Qualification
Required
Bachelor's Degree in Business Management or equivalent field, or equivalent work experience
Minimum of five years Banking experience; preferably in branch operations and management
Management, customer service, sales/business development and problem solving skills
Excellent verbal and written communication skills
Ability to use various office equipment including computer terminal; Intermediate Microsoft Office skills
Ability to work under pressure, within deadlines, prioritize and management changing priorities and multiple tasks
Must have or be able to obtain NMLS number
Notary public required (eligibility for registration required at hire)
Able to lift in excess of 50 lbs
Must be able to stand for an extended period of time
Essential to follow written and verbal directions
This role routinely uses standard office equipment such as computers, photocopiers, and scanners
Needs to be able to move about inside the office space to access file cabinets, office equipment, etc
May work in closets / confined storage areas
Use of hands and fingers to handle/ operate a computer and other office machinery such as a calculator, copy machine, scanner, computer printer
Position does involve crawling/ squatting / kneeling/ to place or move objects under desks or in closets
Frequently communicates verbally directly with customers and coworkers; uses telephone to exchange information
Specific vision abilities required by this job include: close vision, distance visions, ability to adjust focus
Regular travel between main office and branches, often within day of notice
Company
BankFive
BankFive is a community bank that provides banking services for individuals, families, and businesses.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$25M2021-08-27Debt Financing· $25M
Leadership Team
Jennifer D. St. Pierre, CPA, CGMA
CFO and Treasurer
Catherine Dillon
EVP, Chief Operating Officer
Recent News
Providence Business News
2025-11-20
Providence Business News
2025-10-31
Providence Business News
2025-10-16
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