Texas Association of Counties · 22 hours ago
Application Support Analyst
Austin, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expTexas Association of Counties is seeking an Application Support Analyst responsible for the successful implementation, support, management, and maintenance of TAC’s enterprise application ecosystem. The role involves providing operational support, developing documentation, conducting end-user training, and performing tier 2 troubleshooting for various enterprise applications.
Non ProfitPublic Relations
Responsibilities
Responsible for the successful implementation, support, management, and maintenance of TAC’s enterprise application ecosystem
Provides operational support for application users as well as application administration
Develops relationships with application vendor support, including problem escalation procedures
Collaborates with IT Infrastructure team
Develops documentation and conducts end-user training for enterprise applications
Champions new application adoption among TAC lines of business
Works with end-users to determine application fitness, including user acceptance testing
Conducts release analysis, life cycle management, and capacity planning concerning enterprise applications
Collaborates closely with IT Infrastructure and other IT teams to ensure that the application ecosystem is interoperable and secure
Assists with new application evaluation, testing, configuration, and deployment
Performs tier 2 troubleshooting for enterprise applications and trains tier 1 staff on the enterprise applications
Develop, alongside the IT Services Manager, tier 1 responsibilities and documentation
Independently performs in-depth software research and analysis for technical and procedural problems affecting enterprise applications and provides resolution for technical issues related to TAC’s enterprise applications
Provides remote and in-person (when necessary) technical support to customers for various technical issues and acts as a subject matter expert to TAC end users as needed
Promotes a high level of customer satisfaction
Provides advocacy, escalation support, and liaison functions between IT and end-users
Complies with division process and procedures, including updating help desk ticket status, change control management, and documents technical solutions performed according to work order assignments using TAC’s help desk software
Performs other duties as assigned
Qualification
Required
Bachelor's degree preferred; equivalent professional experience will be considered
A minimum of two years of experience performing technical troubleshooting and experience supporting enterprise-wide systems management platforms is required
Must be able to diagnose and resolve technical issues across a variety of enterprise applications and technologies, including understanding the OSI model
Strong interpersonal skills both remotely and in-person; communicate with customers effectively and respectfully and be able to explain complex IT concepts in simple terms to end-users
Requires strong communications skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic, and educational backgrounds
Requires a high degree of professionalism in representing TAC in contact with members, vendors, and others
Must maintain confidentiality and protect TAC's intellectual property
Must be proficient in Microsoft Office products
Must be able to work independently with minimal supervision; excellent time management skills required
Preferred
Experience with Hyland Onbase, SalesForce, Atlassian suite of products, and DocuSign is desirable
Company
Texas Association of Counties
Texas Association of Counties provides a unified voice to represent county interests in the legislative process & inform counties of issues.
51-200 employees
H1B Sponsorship
Texas Association of Counties has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Julie Rogers
Chief Financial Officer
Company data provided by crunchbase