Epic Health Solutions · 4 hours ago
Systems and Support Analyst
Dallas Hybrid, Dallas, TX, US
Full-time
Hybrid
Entry, Mid Level
2+ years expVUMI Canada, Inc. is seeking a Systems and Support Analyst to support, maintain, and enhance organizational technologies. The Analyst will collaborate across teams to ensure optimal performance and reliability of systems and applications.
Health CareMedicalWellness
Responsibilities
Provides day-to-day technical support for users across all systems, applications, and hardware to ensure reliable and efficient IT operations
Monitors, maintains, and troubleshoots servers, networks, and software applications to minimize downtime and quickly resolve issues
Assists with system updates, deployments, and configuration changes while ensuring proper documentation and change control procedures are followed
Ensures data integrity and system security by performing regular backups, patching, and proactive monitoring of critical infrastructure
Collaborates with IT team members, vendors, and business users to identify recurring problems and implement long-term solutions that improve system performance
Supports onboarding and training initiatives by helping users understand new technologies, tools, and best practices
Actively participates in continuous improvement efforts, recommending process and technology enhancements that increase support efficiency and user satisfaction
Qualification
Required
2–3 years of hands-on experience providing systems administration and end-user support in a multi-site or enterprise environment
Strong technical aptitude with the ability to diagnose, troubleshoot, and resolve hardware, software, and network issues
Solid understanding of Windows operating systems, Active Directory, and Microsoft 365 administration
Experience supporting enterprise applications, end-user systems, and integrations between business platforms
Working knowledge of IT infrastructure components — including servers, storage, networking, and virtualization technologies
Demonstrated commitment to data integrity, system reliability, and user satisfaction
Ability to prioritize and manage multiple tasks in a fast-paced, service-oriented environment
Excellent communication and customer service skills, with a collaborative, team-first mindset
Company
Epic Health Solutions
Epic Health Solutions provides network solutions, healthcare management, and medical assistance for international clients.
201-500 employees
H1B Sponsorship
Epic Health Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase