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ECMC · 1 day ago

Operations Manager, Claims

Minneapolis, MN - Hybrid

Full-time

Hybrid

Mid, Senior Level

$80K/yr - $95K/yr

5+ years exp

ECMC Group is a nonprofit corporation focused on helping students succeed. The Manager of Claims provides leadership and oversight of the department functions including timely and accurate adjudication and payment of claims, while managing performance and ensuring compliance with procedures and regulations.

Non Profit

Comp. & Benefits

Responsibilities

Provides support and guidance to employees including claim review, resolution and policy interpretation

Monitors workflow between the Claims department and other internal/external partners to ensure seamless process flows

Creates and monitors performance metrics; assesses training needs and oversees training development and delivery

Ensures completion of all regulatory reporting and tracking

Streamlines and updates department processes, increases efficiencies, maintains compliance and improves claim processing and payments; implements and drives those enhancements through team engagement

Maintains strong knowledge of industry regulations and program changes, as well as other external changes that impact operational processes, customer needs and compliance requirements

Manages and ensures completion of special projects, including intake, workplan and follow through to completion

Hires, trains and manages department staff to include coaching, conducting performance management reviews and addressing issues and concerns

Provides support to audits and program reviews with internal and external entities

Interacts as an essential member of project teams for loan conversions, system upgrades and infrastructure changes

Performs other duties and responsibilities as assigned

Qualification

Supervisory experienceClaims managementOperational managementCustomer serviceFinancial services knowledge

Required

High School diploma or GED

3+ years of supervisory/leadership experience

5+ years of experience managing an operational or processing function

Prior customer service experience relevant to the role

Preferred

Post-secondary degree

Prior experience working in the student loan or financial services industry

Claims management experience

Benefits

Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.

Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.

Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

Company

ECMC

ECMC Group is a nonprofit corporation with a mission to help students succeed. It is a sub-organization of Educational Credit Management Corporation Group.

Founded in 1994

Oakdale, Pennsylvania, USA

501-1000 employees