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ECMC · 20 hours ago

Operations Specialist Lead, Claims

Minneapolis, MN - Hybrid

Full-time

Hybrid

Senior Level

$26.50/hr - $33/hr

5+ years exp

ECMC Group is a nonprofit corporation focused on helping students succeed. The Operations Specialist Lead in Claims will assist with the coordination of daily workflow in the Claims department, research escalated questions, and conduct training to ensure compliance and quality assurance.

Non Profit

Comp. & Benefits

Responsibilities

Monitors, evaluates and provides feedback on the quality of work performed by team members to ensure accuracy and compliance

Acts as a liaison between ECMC and service providers who have a vested interest in claims processing

Acts as point of contact for information requests

Analyzes data and trends related to department performance metrics to make recommendations for improving results to leadership

Resolves data inconsistencies or inaccuracies through contact and collaboration with internal customers

Updates department procedures, ensuring that all team members fully understand them

Works on departmental projects and work requests, tracking and reporting on progress to ensure timely implementation

Stays current with regulations to ensure departmental practices comply with applicable regulations, laws and statutes

Maintains confidentiality of information regarding team member performance

Ensures team members manage their workload and fulfill assigned tasks on a daily and weekly basis

Acts as the main point of contact for team member questions on daily work assignments; escalates issues as needed to manager

Creates work requests and conducts system testing as needed

Assists with the facilitation of staff meetings and team-building activities

Performs other duties and responsibilities as assigned

Qualification

Claims processing experienceData analysisMathematical proficiencyMicrosoft Office proficiencyTraining facilitationRegulationsTeam leadershipCommunication skills

Required

High school diploma or GED

5+ years of relevant work experience

3+ years of experience in a claims environment or similar business function

Intermediate proficiency with mathematical skills and concepts

Intermediate proficiency in Microsoft Office suite or Mac Office, specifically with Word and Excel applications

Preferred

Working knowledge of the student loan industry/regulations

Benefits

Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.

Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.

Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

Company

ECMC

ECMC Group is a nonprofit corporation with a mission to help students succeed. It is a sub-organization of Educational Credit Management Corporation Group.

Founded in 1994

Oakdale, Pennsylvania, USA

501-1000 employees