Blue Shield of California · 1 month ago
Strategic Account Manager, Consultant - Stellarus
California, United States
Full-time
Hybrid
Senior Level
7+ years expBlue Shield of California is a healthcare organization that aims to improve the quality and affordability of healthcare. The Strategic Account Manager, Customer Success will lead client relationships, ensuring alignment between business objectives and technology solutions while driving client value realization and long-term adoption of Stellarus solutions.
Financial ServicesHealth InsuranceNon Profit
Responsibilities
Develop and execute multi-year strategic account plans that align with client business objectives and foster executive-level partnership
Lead quarterly executive reviews, delivering performance insights, ROI analysis, and a forward-looking roadmap for deeper engagement
Act as a strategic advisor to executive stakeholders, sharing industry trends and best practices to strengthen partnership
Deeply understand client workflows to proactively identify and quantify the value delivered by our solutions
Collaborate with stakeholders to drive broad and deep user adoption through tailored strategies and enablement
Translate complex data into clear, impactful stories that resonate across technical and business audiences
Own account health, including gross/net revenue retention, while identifying upsell and cross-sell opportunities that drive mutual value
Lead renewal negotiations and execution, ensuring favorable terms and long-term partnership continuity
Represent the customer internally, translating feedback into actionable insights that inform product roadmap and platform enhancements
Partner across Product and Technology teams to ensure scalable, secure delivery and coordinate on integrations, data flows, and compliance
Qualification
Required
Requires a bachelor degree or equivalent experience
Requires a minimum of 7 years of prior relevant experience
Requires extensive industry experience in customer success, strategic account management, or healthcare consulting, including experience managing complex, multi-million-dollar relationships with U.S. health plans (preferably Blues Plans), with a strong understanding of not only the business relationship but also the technical, operational, product, and support components—everything required to make a health plan succeed
Requires proven success in building strategic account plans that drive retention and growth, supported by strong analytical skills and the ability to communicate ROI through compelling data storytelling
Requires experience building trusted relationships with C-suite executives, with exceptional presentation and communication capabilities
Requires proficiency in CRM and data tools (e.g., Salesforce), with a proactive, entrepreneurial mindset focused on delivering client value
Company
Blue Shield of California
Blue Shield of California is a health insurance service provider.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gary Culp
Senior Vice President, Government Markets
Gregory Siebert
Senior Vice President Provider Partnerships & Network Management
Recent News
2026-01-13
Fierce Healthcare
2025-12-15
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