Auralis India Pvt Ltd ยท 2 days ago
Product Owner
United States
Contract
Remote
Mid, Senior LevelAuralis India Pvt Ltd is seeking a Digital Product Owner (DPO) to join their Omni Enablement business unit. The role focuses on the strategic development and deployment of AI-enabled capabilities to modernize contact center operations, serving as a liaison between business stakeholders and IT delivery teams.
Hiring Manager
Mohit Suyal
Responsibilities
Own and prioritize the product backlog, including new features, technical defects, and automation requirements
Identify and prioritize automation opportunities specifically tailored for contact center environments
Represent business stakeholders to elicit, analyze, and document complex business needs for technical execution
Serve as the day-to-day decision maker for the execution team, providing continual guidance to ensure alignment with executive strategies
Review and accept/decline development output based on predefined acceptance criteria and customer perspective
Partner with IT and business teams to identify and mitigate operational risks while ensuring compliance with Enterprise controls
Qualification
Required
Expert-level proficiency in managing Agile backlogs and product roadmaps
Deep understanding of contact center environments, metrics, and workflows
Critical experience in deploying AI technologies and automation solutions
Strong experience working in iterative Agile development environments
Ability to perform cost-benefit analysis and utilize validating metrics to drive investment and business value
Jira: Primary tool for backlog management, task prioritization, and development tracking
Figma: Used for collaborating with designers and user experience (UX) partners to visualize product solutions
Company
Auralis India Pvt Ltd
Auralis India is a trusted recruitment and staffing solutions provider committed to helping organizations find the right talent with speed, precision, and professionalism.
Founded in 2025Gautam Budh Nagar, Uttar Pradesh, IN
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase