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Express Employment International · 5 hours ago

Customer Service Representative

Lafayette, IN

Full-time

Onsite

Entry, Mid Level

$17/hr - $17/hr

2+ years exp

Express Employment Professionals is hiring a Customer Service Representative to support a busy insurance team. The role involves being the first point of contact for insured members and providers, answering questions, resolving concerns, and providing information about claims and benefits.

Staffing & Recruiting

Responsibilities

Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all clients

Assist customers with product information, order processing, and account management

Handle cash transactions accurately and efficiently while maintaining compliance with company policies

Utilize computer systems for data entry, tracking customer interactions, and managing client accounts

Analyze customer feedback to identify areas for improvement in service delivery

Collaborate with sales teams to promote products and services effectively

Maintain up-to-date knowledge of company offerings to provide informed support to customers

Qualification

Customer service experienceSales skillsCommunication skillsComputer proficiencyAnalytical skillsAttention to detailPositive attitudeWork ethic

Required

Proven experience in client services or customer support roles is preferred

Strong sales skills with the ability to upsell products when appropriate

Excellent verbal and written communication skills in English

Proficient in computer systems and software applications for data entry and record keeping

Ability to handle cash transactions accurately with attention to detail

Strong analytical skills to assess customer needs and provide effective solutions

A positive attitude, strong work ethic, and a commitment to delivering high-quality service

Customer Service Representative: 2 years (Required)

Ability to Commute: Lafayette, IN 47905 (Required)

Ability to Relocate: Lafayette, IN 47905: Relocate before starting work (Required)

Benefits

Health insurance

Company

Express Employment International

Glassdoor3.8

Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands.

Founded in 1983

Oklahoma City, OK, US

10001+ employees