Expedite Talent Solutions ยท 14 hours ago
Desktop Support Technician
New York, NY
Full-time
Hybrid
New Grad, Entry LevelExpedite Talent Solutions is seeking a Desktop Support Technician to assist in daily tasks of the IT Department, primarily focusing on handheld devices. The role involves providing technical support, managing assets, and ensuring effective communication with store staff to resolve technical issues.
IT ManagementProfessional ServicesWarehousing
Responsibilities
Configuration of stores handheld devices: PDAs, iPods, iPads, etc
Reception and evaluation of inbound packages
Maintain inventory status updated (CMDB)
Maintain a healthy stock of repaired devices by processing RMAs in a timely manner
Provide technical support to our stores (this may be in person, over the phone or MS Teams)
Walk store staff through steps to help them resolve technical problems
Responding in a timely manner to incidents and requests. Mainly for handheld devices
Prioritize and manage many open cases at one time
Qualification
Required
Must be located in the greater NY/NJ area
Must be able to support Pacific/West Coast hours virtually on some days
MUST be able to come into the office M-Th 9AM to 6PM and Fridays be able to work virtually and cover their West Coast stores and work 11AM to 8PM on Fridays
Ability to read, write and speak in Spanish
Proficiency in hardware, software, and networking
Experience with operating systems: Remedy, Zabbix, Maquetador - DAM, Device Lifecycle: CMDB and Remedy Asset Manager, Power BI
Knowledge of common software applications (MS Office, Google Workspace)
Strong analytical and troubleshooting abilities
Ability to diagnose and resolve technical issues efficiently
Experience in providing technical support and customer service
Excellent verbal and written communication skills
Ability to explain technical concepts to non-technical users
Strong listening skills to understand and address user concerns
Ability to prioritize tasks and manage time effectively
Experience in handling multiple support requests simultaneously
Ability to work independently and as part of a team
Experience in collaborating with other IT professionals and departments
Proficiency in maintaining detailed records of support activities and solutions
Ability to create user guides and documentation such as a FAQ
Filter and assign new tickets daily from dashboard
Update each ticket, new and aged, with notes of daily progress until closure or ticket transfer
Decrease number of aged tickets while simultaneously working new tickets
Proactive collaboration using Teams channels among colleagues to advance ticket closure
Consistent daily follow up with stores to drive ticket closure
Configuration of stores handheld devices: PDAs, iPods, iPads, etc
Maintain inventory status updated (CMDB)
Maintain a healthy stock of repaired devices by processing RMAs in a timely manner
Provide technical support to our stores (this may be in person, over the phone or MS Teams)
Walk store staff through steps to help them resolve technical problems
Responding in a timely manner to incidents and requests
Prioritize and manage many open cases at one time
Must have their own laptop/desktop
Preferred
Previous experience in IT Support Helpdesk
Experience with Microsoft OS W10 and MS Office 365 Suite
Experience with iOS and Android OS
Company
Expedite Talent Solutions
Expedite Talent Solutions is a minority- and woman-owned firm delivering agile staffing, project outsourcing, and professional services to clients across the Healthcare, Commercial, and Public Sectors.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sandeep Singh
Associate Director / Sr. Client Partner
Company data provided by crunchbase