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Speco Technologies · 19 hours ago

Technical Support Specialist- Tier 1

Amityville, NY

Full-time

Onsite

Entry Level

$45K/yr - $45K/yr

1+ years exp

Speco Technologies has been a leader in video surveillance and electronic accessories for sixty-five years. They are seeking a Technical Support Specialist to provide technical support to national distributors, licensed installers, IT staff, and end users, while also resolving issues and assisting with software and hardware configurations.

AudioElectronicsManufacturingVideo

Responsibilities

Provide Technical Support via phone/email/remote desktop to national distributors, licensed installers, IT staff and end users

Resolve issues for clients via phone, or electronically

Test and verify functionality of Audio & CCTV Security equipment; support PC,MAC software and mobile applications

Track customer issues and resolutions within HubSpot ticketing system

Provide assistance with computer software and hardware configuration, networking, security and network implementation

Qualification

Technical SupportNetworkingElectronics CertificationCustomer Service ExperienceTyping ProficiencyTroubleshooting SkillsMulti-taskingPositive DemeanorEnglish ProficiencyCritical ThinkingTeam Player

Required

Minimum of a high school diploma/GED; Associates preferred or a Certification or Degree in Electronics (Engineering, Design and/or Research and Development) or Computer Sciences (Computer Hardware, Software, Networking and/or Programming) from a trade school or college

Ability to speak and write clearly in English

Knowledge of relevant products and networking

Previous experience in IT, customer service, or other related fields

Demonstrated proficiency in typing and grammar

Ability to build rapport with clients

Strong troubleshooting and critical thinking skills

Team player

Multi-tasking capabilities

Positive and professional demeanor