Archdiocese of Chicago · 2 weeks ago
Level II Field Technical Support
Chicago, IL
Full-time
Onsite
Mid Level
$48K/yr - $58K/yrThe Archdiocese of Chicago, the third largest in the United States, serves more than 2.2 million Catholics. The primary role of the Level 2 Field Technical Support is to maintain the computer, phone, email, and applications used by Archdiocesan staff while providing excellent customer service and support for technology issues.
CommunitiesEventsNon ProfitReligion
Responsibilities
Primary technology support resource for the Pastoral Center and remote sites
Respond to hardware and software support issues from employees for Microsoft Office 365 applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc
Set up and configure new computers and user accounts on systems (network, email, phone, security, etc.)
Maintain robust knowledge base used by Level I Service Desk agents
Build rapport and maintain solid employee relationships by handling requests and incidents with speed and professionalism
Qualification
Required
Associate degree or equivalent combination of education and experience
Demonstrate empathy and understanding of the impact of the issue affecting the employee and their responsibilities
Excellent interpersonal, verbal, and written skills
Experience using Windows 10, and Office 365 a plus
Excellent diagnostic and problem-solving skills
Affinity for mission-driven, not-for-profit organizations and a commitment to serving the Catholic Church in the Chicago area. Must demonstrate understanding, respect and support for Catholic Church teaching, mission, and values. Hiring preference will be given to candidates who are Catholic
Company
Archdiocese of Chicago
Archdiocese of Chicago manages parishes, schools, ministries, and administrative functions for the Archdiocese of Chicago.
Founded in 1843
10001+ employees
H1B Sponsorship
Archdiocese of Chicago has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2022 (3)
Funding
Current Stage
Late StageLeadership Team
Deacon Don Grossnickle
Various Ministries, Not-For Profit Director, Board Member-Founder
Mark Goebel
Assistant Director, Development and Partnerships - Office of Human Dignity and Solidarity
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