ABM Industries · 3 hours ago
Customer Service Representative
Newark, NJ, United States
Full-time
Onsite
Entry Level
$25.54/hr - $25.54/hr
1+ years expABM Industries is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. They are seeking a Customer Service Representative to supervise personnel engaged in parking lot operations, ensure safe and efficient service, and resolve any issues that arise at the exit plazas.
Facilities Support ServicesFacility ManagementJanitorial Service
Responsibilities
Must master all of the job functions and responsibilities of the cashiers, supervise them, and render such advice and training to them as necessary
Supervisors should be prepared to work any assign posts given to them at any point
Possess significant computer training to enable him/her to train new supervisors and to correct problems that may result from malfunctioning of the equipment or its improper use
Must be in communication with patrons and be able to solve a patron’s problem at entry lanes, exit lanes and pre-paid stations
Do not leave assigned post unattended without prior approval from the SIC
Must be able to understand and use the Revenue Control system
Under the direction of the Supervisor-In-Charge provide the first-line supervision of all personnel of the contractor engaged in the parking lot operation to ensure safe and efficient service, which may include resolution of problems at the exit plazas
Check all parking equipment and areas for condition and serviceability. Note cleanliness, rubbish, broken glass, condition of time clock, doors, windows, instruction cards and sheets and all equipment. Note deficiencies and corrective action in supervisor’s log
Check accuracy of time stamped by all time clocks at least once during assigned shift
Conduct field inspections on a regular basis and report deficiencies to the Supervisor-In-Charge where the Port Authority corrective action is required. Submit reports to supervisor-In-Charge and/or Operations Managers as conditions warrant
Physically inspect company vehicles for cleanliness and damage, and report findings to SIC for corrective action
Supervise elevators, escalators at locations if required to satisfy operational needs
Qualification
Required
18 years of age or older
Valid driver's license
24/7 operation - Able to work a flexible schedule
Standing/walking up to 8 hours in all weather conditions
Preferred
Customer Service Experience
One year of lead or supervisory experience
Benefits
ABM offers a comprehensive benefits package.
Company
ABM Industries
ABM Industries is a facility management company that offers airport shuttles, wheelchair assistance, and janitorial services to businesses.
10001+ employees
H1B Sponsorship
ABM Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$2.2B2025-02-27Post Ipo Debt· $2.2B
1978-01-13IPO
Leadership Team
Scott Salmirs
President and CEO
Rene Jacobsen
EVP & Chief Operating Officer
Recent News
2026-01-16
2026-01-06
The Motley Fool
2025-12-19
Company data provided by crunchbase