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Legacy Service Partners · 21 hours ago

Director of Business Operations

Braintree, MA

Full-time

Onsite

Director/Executive

7+ years exp

Legacy Service Partners is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. The Director of Business Operations is responsible for overseeing business operations and growth across multiple locations, providing leadership and strategic direction to ensure financial goals and exceptional customer experiences are met.

ConsumerService Industry

H1B Sponsor Likely

Hiring Manager

David Gilkey

Responsibilities

Lead the day-to-day operations of one or multiple locations of a partner company, ensuring high levels of efficiency and effectiveness

Manage and develop Branch Managers at assigned locations to achieve financial and operational goals

Own assigned location P&Ls and provide financial oversight, including reviewing budgets, forecasting, and identifying cost-saving opportunities

Create systems and processes with local managers to meet sales, gross margin, and operational KPIs. Develop and implement operational strategies aligned with the company’s overall objectives comprised of operations, human resources, marketing, and technology

Lead daily stand-up meetings with local operational leaders to drive daily operational excellence

Work closely with partner-level shared services (Finance, HR, Marketing, etc.) to increase profitability, improve margins, and achieve goals

Identify opportunities for growth and expansion within the region and develop plans to capitalize on them

Develop a strong focus on recruiting talent with the local service, sales, and install managers and in partnership with the platform recruiting resources

Build strong relationships with key stakeholders, clients, and community partners within the market area

Ensure operational compliance with company policies, procedures, and industry regulations

Qualification

Business acumenSales growth strategiesLeadership experienceFinancial analysisOperational efficiencyCommunication skillsProblem-solving skillsOrganizational skillsIntegrity

Required

Bachelor's degree in Business Administration, Management, or related field

7+ years of progressive leadership experience in multi-unit operations, preferably in residential services managing revenue streams of $25m or greater

Sales-oriented background with a focus on driving sales growth through repeatable and scalable processes

Strong business acumen with proven ability to manage budgets, analyze financial data, and improve operational efficiency

Exceptional leadership, communication, and people development skills

Demonstrated success in driving growth and achieving performance targets across multiple locations

Ability to travel frequently within the assigned market area

Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships

Exceptional problem-solving and conflict resolution skills to improve things big and small

Highly organized, ability to act quickly while still having attention to detail

Hold yourself to a higher standard and exhibit a high level of integrity

Benefits

Full medical, dental, and vision packages including fully employer paid options

401(k) with company match

Leadership training that directly results into bigger career opportunities

Continuous education stipends available

Company

Legacy Service Partners

Legacy Service Partners provides residential heating,ventilation, and air-conditioning, plumbing, and electrical services.

Founded in 2021

Tampa, Florida, USA

11-50 employees

https://legacyservicepartners.com/

H1B Sponsorship

Legacy Service Partners has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)