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Farmers Home Furniture · 19 hours ago

Field Account Representative

Lumberton, NC

Part-time

Onsite

New Grad, Entry Level

0+ years exp

Farmers Home Furniture is a company focused on customer service and payment collections. The Field Account Representative will be responsible for locating and securing payments from customers with delinquent accounts while also assisting with delivery and warehouse activities.

FurnitureRetail

Responsibilities

Confers with customers by telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment

Documents all correspondence and attempted correspondence with customers concerning accounts

Receives payments and posts amount paid to customer’s account

Travels to customers’ homes as required to collect on late payments; assists with repossessions of merchandise, if necessary, upon approval of the Store Manager

Prepares paperwork prior to legal action to be initiated against severely late-paying customers

Logs details of work activities on a daily, weekly, and monthly basis

Operates a personal computer, printer, calculator, copier machines, telephone, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software

Ensures safe operations of vehicles by assisting delivery truck drivers with directing trucks into unloading areas

Loads truck in preparation for daily deliveries; unloads merchandise at customer location and sets up as necessary

Loads pick-ups as needed and obtains customer signature on receipt for pickup

Obtains customer signature on receipt for pickup or delivery

Records deliveries on delivery record and submits to appropriate management

Monitors proper maintenance of and regular inspection of vehicles for adherence to safety practices; performs general maintenance of vehicles; records fuel/fluid usage and submits to management

Unloads merchandise from warehouse and freight trucks

Places stock on shelves or racks and sets up merchandise and sales promotion displays

Assembles merchandise as required

Assists with repossessions of goods

Performs general maintenance and grounds keeping duties for warehouse and/or store

Performs customer service inspections and/or repairs as needed

Follows and adheres to Delivery Standards, Customer Service Counter Standards and Telephone Standards

Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead

Assists in other store departments as required

Performs other related duties as required

Qualification

Payment collectionsWarehouse experienceValid State Driver’s LicenseData analysisCustomer serviceMathematical aptitudeVerbal aptitudeSituational reasoningFunctional reasoningHuman interaction