Hotel Engine · 3 hours ago
Principal Solutions Engineer, Product Partnerships
United States
Full-time
Remote
Lead/Staff
$137K/yr - $190K/yr
8+ years expEngine is transforming business travel into something personalized, rewarding, and simple. They are seeking a Senior Solutions Engineer, Product Partnerships to serve as the technical point of contact for partners and customers during launch and go-live, while developing a scalable Solutions Engineering function.
Business TravelHospitalityHotelTravel
Responsibilities
Act as the primary technical point of contact for partners and customers during integration, launch, and go-live
Lead technical discovery, solution design, and implementation support
Guide partners through API usage, authentication, data models, and integration patterns
Own technical launch readiness and sign-off, ensuring performance, security, and scalability standards are met
Provide post-launch technical support for partner and customer accounts until a dedicated support team is established
Triage, troubleshoot, and resolve integration issues in collaboration with Product and Engineering
Identify recurring issues and translate them into product, platform, or documentation improvements
Serve as the technical translator between partners and internal teams
Deliver structured, actionable feedback to inform API roadmap, platform strategy, and developer experience
Partner closely with Product Partnerships and Product leadership on technical direction
Build and maintain technical launch playbooks, reference architectures, and integration patterns
Create and iterate on partner-facing technical documentation and enablement materials
Enable internal stakeholders with clear technical context and guidance
Design the Solutions Engineering function for Product Partnerships
Define role scope, engagement models, success metrics, and tooling
Establish best practices for a repeatable, scalable launch and integration motion
Hire, onboard, and mentor future Solutions Engineers as volume scales
Qualification
Required
8–12+ years of experience in Solutions Engineering, Sales Engineering, Technical Partnerships, or a similar customer-facing technical role
Hands-on experience supporting API-first or platform products
Strong understanding of REST APIs, authentication and authorization, webhooks, data models, and system integrations
Proven experience owning technical launches and integrations end-to-end
Ability to operate comfortably in ambiguity and define structure where none exists
Excellent communication skills with both technical and non-technical audiences
Strong judgment, ownership mindset, and customer empathy
Preferred
Prior experience being the first SE or helping build an SE function is a strong plus
Travel industry experience valued but not required
Benefits
Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
Check out our full list at engine.com/culture.
Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model.
Company
Hotel Engine
Hotel Engine is now Engine.
501-1000 employees
H1B Sponsorship
Hotel Engine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2021 (5)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$221MKey Investors
PermiraTelescope Partners
2024-09-17Series C· $140M
2021-12-02Series B· $65M
2019-09-05Series A· $16M
Leadership Team
Elia Wallen
Founder/CEO
Harrison Doyle
VP, Strategy / Chief of Staff to the CEO
Recent News
2025-12-16
Small Business Trends
2025-10-24
Company data provided by crunchbase