UMass Memorial Medical Center · 11 hours ago
Radiation Oncology Ambulatory Service Representative, 40 Hours Day Shift
Memorial Campus
Full-time
Onsite
Mid Level
$20.94/hr - $33.59/hr
3+ years expUMass Memorial Medical Center is a premier health system in Central Massachusetts, seeking a Radiation Oncology Ambulatory Service Representative. This role involves performing complex administrative duties for patients, including scheduling appointments, verifying insurance information, and ensuring efficient patient care coordination.
Health CareMedical
Responsibilities
Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures
Confirms and verifies patient demographic and insurance information
May collect co-payments from patients upon arrival
Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area
Receives and directs phone calls
Connects the patient’s call to the provider or responds to the patient and takes messages as directed
Schedules urgent care appointments as needed and directed by clinicians
Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources
Ensures tests and procedural prep information is provided to patients verbally, mail, and/or by the patient portal as necessary
Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed
Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits
Complies with referral management regulations
Verifies eligibility for procedures or tests from various health care institutions
Follows up to correct discrepancies
May facilitate patient prescription renewal matters, (via telephone, fax, and email), within scope of authority as directed by clinicians
Preps the patient’s information for clinicians for scheduled patient visits as needed
Scrubs Patient Encounter information and submits electronically
Reviews and audits billing discrepancy reports and researches errors for resolution as directed by office or clinical management
Maintains accurate and timely records, logs, charges, files, and other related information as required
Performs a variety of related administrative and clerical duties, such as retrieving files distributing mail and other records, faxing, collating, data entry, and relaying messages to clinicians, residents and staff
May prepare special reports or spreadsheets for clinicians as requested
Collects co-payments from patients for visits, maintains records or makes daily cash deposits from patient visits
Calculates daily totals of co-payments received for submission to the second tier for co-payment reconciliation
Composes, or selects standard form letters for clinician’s response to routine inquiries and procedures, such as back-to-school authorizations
Complies with established departmental policies, procedures and objectives
Attends variety of meetings, conferences, seminars as required or directed
Demonstrates use of Quality Improvement in daily operations
Complies with all health and safety regulations and requirements
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors
Maintains, regular, reliable, and predictable attendance
Performs other similar and related duties as required or directed
Qualification
Required
High School Diploma
3 years of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree
Requires the ability to use specialized applications software and computer systems
Necessitates individuals who are multifunctional and able to work under stressful situations
Exemplifies, professional behavior and excellent communication and human relations skills
Preferred
Associate's or Bachelor's degree
Knowledge of business office procedures and medical terminology/procedures preferred
Benefits
Signing bonus available
Company
UMass Memorial Medical Center
Umass Memorial Medical Center is the clinical partner of UMass Medical School and the largest health care system in Central Massachusetts. It is a sub-organization of UMass Memorial Health Care.
10001+ employees
H1B Sponsorship
UMass Memorial Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (19)
2023 (10)
2022 (10)
2021 (12)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Bruce Whyte
Chief Technology Officer
Bart Metzger
Senior Vice President and Chief Human Resources Officer
Recent News
2025-12-11
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