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Interwell Health · 13 hours ago

Senior Instructional Design Manager, Healthcare Operations

United States

Full-time

Remote

Senior Level

6+ years exp

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare. In this role, you will lead the creation of high-impact learning programs and tools for patient-facing teams, ensuring consistency and alignment with organizational standards while enhancing performance across clinical and non-clinical teams.

Health CareMedicalWellness

Growth Opportunities

Responsibilities

Design and develop impactful learning programs and training courses for patient-facing teams, tailored for a remote environment (i.e. e-learning modules and multimedia assets) and aligned with organizational goals

Set clear, measurable learning objectives that connect directly to business outcomes

Create engaging and effective training programs, presentations, and supporting materials for new processes and workflows

Advise on training strategies for initiatives and change management, including appropriate delivery methods (self-paced vs. live), formats (video, slides, simulations), and timeline/pacing

Collaborate with SME’s, trainers and project teams to identify learning needs

Translate complex workflows and systems into clear, accurate learning materials delivered across multiple modalities

Manage materials development and review processes with timely stakeholder communication

Equip facilitators with the tools and guidance they need to deliver training effectively

Summarize and communicate about learning initiatives across Healthcare Operations teams so all leaders aware of ongoing efforts and priorities

Provide and respond to feedback to functional leaders responsible for onboarding curricula and trainers delivering your content

Qualification

Instructional designLearning program developmentAdult learning principlesArticulate 360LMS proficiencyChange managementCollaboration with SMEsScriptwriting skillsStoryboarding skillsAttention to clarityCommunication skillsTeamworkRelationship-buildingFeedback provision

Required

6+ years of relevant professional experience

4+ years of experience designing and delivering learning programs and content for working adults across multiple modalities

Bachelor's Degree required, preferably in Education, Design, Learning Technology or equivalent; Masters Degree preferred

Background in developing educational content for users of Epic and CTI platforms preferred

Knowledge and proficiency in adult learning principles and instructional design models, including strong scriptwriting and storyboarding skills for instructional content

Expertise in technically-focused learning, including competency in training development tools like Articulate 360 and Powtoons, as well as proficiency in LMS systems

Proven ability to learn complex, technology-driven workflows and translate them into clear, engaging content for care team audiences

Experience collaborating with subject matter experts (SMEs) and cross-functional teams to translate concepts into accessible, engaging learning materials

Strong written and verbal communication skills with attention to clarity and tone, in support of strong relationship-building skills across departments and levels

Knowledge of change management best practices related to learning initiatives

Ability to travel up to 10% annually (1-2x per year for team onsites)

Preferred

Preferred Certifications/Licensures: Association for Talent Development Master Instructional Designer Certificate, Associate Professional in Talent Development, or Certified Professional in Talent Development