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Choctaw Nation of Oklahoma · 15 hours ago

Host Casino Player Development Durant Casino

4216 S Hwy 69/75, Durant, OK, 74701, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Choctaw Nation of Oklahoma is seeking a Casino Host to manage all aspects of a customer journey while on property. The role involves coordinating with Executive Casino Hosts, greeting guests, resolving service failures, and enhancing player loyalty.

GovernmentHealth CareNon Profit

Comp. & Benefits

Responsibilities

You will provide guest service including greeting guests in the casino, participating in social events/special promotions and making transportation and accommodation arrangements observing the players' needs

Manage database of mid-level players to build loyalty and produce repeat business while identifying new players on the casino who meet the hosting criteria

Resolve service failures; take immediate action to resolve service gaps and cement player loyalty by using comp authority or making exceptions

Resolve difficult situations with guests

You will evaluate a players current and potential worth according to the parameters of the comp guidelines to build loyalty and maximize return on investment

Manage hotel fill quota, Rev Par goals and coordination with Executive Host Team, and other employees

You will enforce compliance of all applicable rules, regulations, laws and policies

Identify methods to increase efficiencies and improve products or services

Perform other tasks as assigned