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ECMC · 1 hour ago

Operations Manager, Borrower and Loan Services

Minneapolis, MN - Hybrid

Full-time

Hybrid

Mid, Senior Level

$80K/yr - $95K/yr

5+ years exp

ECMC Group is a nonprofit corporation focused on helping students succeed. The Operations Manager, Borrower and Loan Services provides leadership and oversight of the department’s functions, ensuring exceptional customer support and compliance with regulations.

Non Profit

Comp. & Benefits

Responsibilities

Leads and guides the customer service team to deliver exceptional support and achieve performance goals

Develops and monitors performance metrics; identifies training needs and oversees training programs

Ensures timely completion of all regulatory reporting and compliance tracking

Optimizes department processes to improve efficiency and customer experience; drives implementation through team engagement and accountability

Reviews, updates and implements operational procedures while addressing issues and identifying opportunities for improvement

Maintains expertise in industry regulations, program changes and external factors impacting operations and compliance

Collaborates with internal leaders and external partners to assess business and customer needs, develop solutions and align strategies

Ensures work meets quality standards and service-level agreements through established processing timelines

Supports audits and program reviews with internal and external stakeholders

Provides high-level support for system testing and corporate projects, including portfolio conversions

Serves as an active member of project teams for loan conversions, system upgrades and infrastructure initiatives

Performs other duties and responsibilities as assigned

Qualification

Financial services experienceCustomer service experienceLeadership experienceMicrosoft Office proficiencyStudent loan industry

Required

High school diploma or GED

5+ years of progressive job-related experience

3+ years of supervisory/leadership experience

Experience working in the financial services industry

Experience in call centers and/or customer service

Intermediate proficiency in Microsoft Office suite

Preferred

Post-secondary degree

Knowledge of the student loan industry

Benefits

Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy.

Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.

Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential.

Holiday time off.

Paid time off accrual starting at 20 days/year and commuter subsidy.

Tuition reimbursement up to $10,500/year for approved programs.

Student loan payment reimbursement up to $4,800/year.

Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

Company

ECMC

ECMC Group is a nonprofit corporation with a mission to help students succeed. It is a sub-organization of Educational Credit Management Corporation Group.

Founded in 1994

Oakdale, Pennsylvania, USA

501-1000 employees