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CHEManager International · 1 day ago

Senior User Research Specialist

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

CHEManager International is seeking a dedicated and innovative Senior User Research Specialist (B2B & AI) to join their dynamic team. The role involves conducting comprehensive user research, planning and executing user research projects, and delivering actionable reports to enhance user experience and operational efficiency.

Responsibilities

Conduct comprehensive user research related to B2B sourcing experiences on the Alibaba.com platform and its associated AI products

Plan and execute user research projects by organizing complex studies, validating requirements, developing suitable methodologies, managing project timelines, and enhancing research quality

Deliver actionable reports and provide optimization recommendations aligned with business realities to improve user experience and operational efficiency

Derive strategic insights from user data by leveraging business, survey, and market data to identify core factors impacting merchant operations and experiences

Build strong relationships with key stakeholders, monitor industry and product trends, and proactively plan high-impact research initiatives to support business growth

Qualification

User research experienceQualitative methodologiesQuantitative methodologiesSQL proficiencySPSS proficiencyAI product researchE-commerce experienceMarket analysisCross-border supply chain knowledgeEnglishMandarinCommunication skillsCollaborative approach

Required

Bachelor's Degree in psychology, sociology, statistics, or related fields

Minimum of 3 years of user research experience, preferably within renowned research or consulting firms, with exposure to domestic or cross-border trade, retail, or e-commerce sectors

Extensive project experience utilizing qualitative and quantitative methodologies, with proficiency in SQL and SPSS for data analysis

Strong communication skills with a collaborative and open-minded approach, fostering knowledge sharing and teamwork

Preferred

Experience in AI product research, e-commerce, sourcing, industry/market/competitor analysis, cross-border supply chain knowledge, and foreign trade factories/traders expertise

Proficiency in English and Mandarin for professional communication is advantageous