Global Business Ser. 4u ยท 2 hours ago
Digital Product Owner (AI) and Voice of the Contact Center
United States
Contract
Remote
Mid, Senior LevelGlobal Business Ser. 4u is seeking a Digital Product Owner (DPO) within the Omni Enablement business unit. The role focuses on the strategic development and deployment of AI-enabled capabilities to modernize contact center operations, acting as a liaison between business stakeholders and IT delivery teams.
Responsibilities
Backlog Management: Own and prioritize the product backlog, including new features, technical defects, and automation requirements
AI & Automation Leadership: Identify and prioritize automation opportunities specifically tailored for contact center environments
Strategic Liaison: Represent business stakeholders to elicit, analyze, and document complex business needs for technical execution
Decision Making: Serve as the day-to-day decision maker for the execution team, providing continual guidance to ensure alignment with executive strategies
Product Validation: Review and accept/decline development output based on predefined acceptance criteria and customer perspective
Risk Mitigation: Partner with IT and business teams to identify and mitigate operational risks while ensuring compliance with Enterprise controls
Qualification
Required
Need an Independent visa older
Expert-level proficiency in managing Agile backlogs and product roadmaps
Deep understanding of contact center environments, metrics, and workflows
Critical experience in deploying AI technologies and automation solutions
Strong experience working in iterative Agile development environments
Ability to perform cost-benefit analysis and utilize validating metrics to drive investment and business value
Jira: Primary tool for backlog management, task prioritization, and development tracking
Figma: Used for collaborating with designers and user experience (UX) partners to visualize product solutions
Company
Global Business Ser. 4u
Global Business Ser.
Founded in 2012
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase