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Topstep · 4 hours ago

Senior Manager of Fraud Prevention - Chargebacks

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $135K/yr

5+ years exp

Topsteptrader is a company focused on safeguarding the financial health of traders through effective fraud prevention strategies. The Senior Manager of Fraud Prevention - Chargebacks is responsible for overseeing the chargeback dispute process, managing a team, and collaborating with various stakeholders to enhance fraud prevention measures.

ConsultingEducationFinancial ServicesStock ExchangesTrading Platform

Growth Opportunities

No H1B

Responsibilities

Lead, mentor, and develop a team of Chargeback Specialists, including domestic and offshore teams, fostering a high-performance culture through ongoing coaching, training, and career development planning

Partner with the Director of Fraud Prevention to establish team goals, performance expectations, and measurable KPIs, including dispute win rates, response timeliness, financial recovery, and quality standards

Produce clear, executive-ready reporting on trends, risks, and financial exposure, and forward-looking insights to leadership

Manage and coordinate team scheduling on a daily, weekly, and monthly basis, including staffing coverage, holiday schedules, and overtime planning

Own the end-to-end chargeback dispute lifecycle, ensuring all disputes are investigated, documented, and submitted accurately and within required deadlines

Evaluate existing chargeback workflows, tools, and documentation, and lead initiatives to streamline processes, improve automation, and increase operational efficiency

Investigate chargeback losses to determine root causes, including trader behavior, internal process gaps, employee errors, or system issues. Track, quantify, and report financial losses and recovery opportunities to leadership

Partner with the Fraud Prevention and Finance Management Team to monitor fraud signals identified through continuous monitoring programs. Develop actionable plans to address performance issues, policy violations, or emerging fraud risks impacting the team

Stay current on industry trends, regulatory updates, and best practices, and update policies and procedures accordingly

Qualification

Chargeback operationsFraud prevention strategiesData analysisFinancial services knowledgeDispute workflow managementRegulatory complianceMultitaskingTeam leadershipCommunication skillsTime managementOrganizational skillsProblem-solvingAdaptability

Required

Bachelor's Degree or 5-8+ years of experience in the chargeback landscape

Deep understanding of the financial services payment landscape, including card network (Visa/Mastercard/Amex) rules for chargebacks, reason codes, representment best practices, and industry best practices

Thorough knowledge of applicable regulatory requirements, such as Regulation Z

Experience managing dispute workflows across multiple processors or payment platforms

Ability to develop and present clear remediation plans

Strong analytical skills with the ability to translate data into action

Experience handling international transactions

3+ years of experience as a Manager and/or managing people