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Fitt Insider · 1 day ago

VP of Operations

New York City

Full-time

Onsite

Director/Executive

10+ years exp

Fitt Talent Partners is a specialized recruitment firm working with top health, fitness, and wellness companies. They are filling the VP of Operations role for a luxury social wellness club focused on holistic health and community, responsible for overseeing operational execution and financial performance across all clubs.

Health Wellness & Fitness

Growth Opportunities

Responsibilities

Fully own and continuously improve four-wall unit economics across all clubs

Partner closely with the finance team to track, analyze, and improve:

Revenue by service line

Provider productivity and utilization

Labor efficiency and scheduling

Membership performance and retention

Event revenue and profitability

Translate financial data into clear priorities and expectations for GMs

Use data, not instinct, to drive operational decisions and performance improvement

Oversee all day to day operations across all clubs

Make sure operational standards, brand experience, and execution consistency across markets

Understand every club touchpoint “like the back of your hand,” from front desk to treatment rooms to events

Serve as senior operational leader in club when the Founder is not present

Confidently lead tours and high level conversations with partners, VIP guests, and stakeholders

Directly manage all General Managers

Conduct structured weekly one-on-one meetings with each GM

Own GM performance management, including:

Financial results

KPI tracking

Goal setting and follow through

Accountability and course correction

Make sure GMs are clear on priorities and consistently executing against them

Build a culture of ownership, reliability, and disciplined execution at the GM level

Own the rollout and execution of all new club enhancements and operational initiatives

Make sure all marketing initiatives created by the marketing team are properly implemented in club

Track execution, follow up on gaps, and hold GMs accountable for results

Eliminate friction between strategy and execution

Fine-tune and continuously improve onboarding and training processes for new hires

Make sure training standards are consistent and scalable across all clubs

Oversee club level HR operations in partnership with People/HR teams

Make sure compliance with labor laws, policies, and our standards

Qualification

Multi-unit operations leadershipFinancial acumenHospitality experienceP&L managementTrainingOnboardingHands-on leadershipOperational executionGuest interactionBrand representation