Apply on Employer Site

ECMC · 21 hours ago

Operations Specialist, Borrower and Loan Services

Minneapolis, MN - Hybrid

Full-time

Hybrid

Entry Level

$19/hr - $24/hr

2+ years exp

ECMC Group is a nonprofit corporation focused on helping students succeed. The Operations Specialist will respond to inquiries from borrowers and lenders regarding FFEL loans, providing detailed information and resolutions on various account-related questions.

Non Profit

Comp. & Benefits

Responsibilities

Responds to written and phone inquiries regarding all aspects of FFEL loans, including account balances, Treasury Offset Program, Title IV eligibility, rehabilitation, garnishment and loan discharge programs for both pre- and post-default accounts

Guides customers on resolving delinquency or default, explaining long-term solutions and consequences of default

Processes loan discharge applications, determines approval or denial, calculates adjustments or refunds and communicates outcomes to borrowers

Provides account information to external entities such as credit reporting agencies and federal organizations; reviews and resolves electronic credit bureau disputes

Maintains accurate documentation of borrower interactions across all communication channels and performs necessary account follow-up

Identifies and routes NSLDS discrepancies; researches and processes loan maintenance updates including reversals, reinstatements, cancellations, transfers, and disbursement details

Prepares loans for repurchase and rehabilitation, including subsidy determinations for consolidation loans

Performs other duties and responsibilities as assigned

Qualification

Microsoft OfficeLoan processingCustomer serviceWritten communicationProblem solving

Required

High School diploma or GED

2+ years of relevant work experience

Basic proficiency in Microsoft Office suite

Benefits

Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy.

Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.

Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential.

Holiday time off.

Paid time off accrual starting at 20 days/year and commuter subsidy.

Tuition reimbursement up to $10,500/year for approved programs.

Student loan payment reimbursement up to $4,800/year.

Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

Company

ECMC

ECMC Group is a nonprofit corporation with a mission to help students succeed. It is a sub-organization of Educational Credit Management Corporation Group.

Founded in 1994

Oakdale, Pennsylvania, USA

501-1000 employees