Salesforce · 13 hours ago
Lead Technical Writer - Technology CX
Washington - Bellevue
Full-time
Onsite
Lead/Staff
$158K/yr - $217K/yr
8+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. We're seeking an experienced Technical Writer to join our Technology Content Experience team, focusing on documenting monitoring and availability tools for Salesforce's infrastructure and collaborating with engineering leadership to create comprehensive documentation.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Document monitoring and availability tools and services for Salesforce's infrastructure
Partner with Availability & Infrastructure Engineering leadership to evaluate and support in-house and third-party AI tools
Create infrastructure onboarding guides that support Day 2 operations
Develop playbooks, guides, videos, and other technical content in partnership with our training organization
Deliver effective content via multiple delivery mechanisms including MD/Git, Confluence, newsletters, and Slack canvases
Create process flow and database architecture diagrams
Craft content for end users with a focus on technical and engineering audiences
Drive innovation through comprehensive content enablement solutions
Ensure high availability documentation standards across Salesforce infrastructure
Build and maintain a robust content strategy that supports our developer experience initiatives
Establish documentation best practices using GenAI tools to expedite content development lifecycle
Qualification
Required
A related technical degree required
8-10+ years of experience documenting software for technical and engineering audiences
Proven ability to write clean, concise, and approachable technical content
Experience with infrastructure, service, or DevOps documentation
Excellent project management and stakeholder management skills
Ability to juggle multiple priorities, define scope where ambiguous, and manage expectations with content and engineering stakeholders
Self-management and self-prioritization capabilities with ability to get alignment
Proven ability to create process flow and database architecture diagrams
Experience crafting content for end users with ability to quickly learn complex technologies
High standards of quality and attention to detail
Experience with common authoring tools and source control software such as Perforce/Git
Excellent problem-solving, communication, and interpersonal skills
Strong customer advocacy mindset
Experience working in an Agile development environment
Preferred
Background in infrastructure and DevOps documentation
Familiarity with GenAI tools and concepts with desire to use GenAI for content development
Knowledge of AWS/Google Cloud/Azure service documentation
Working knowledge of Markdown/Git and docs-as-code paradigm
Ability to read, understand, and build short code samples in various programming languages
Past experience with a cloud-based service provider
Experience crafting GenAI prompts
Programming experience
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
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Investing.com
2026-01-16
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