Evonik · 2 days ago
Customer Service Representative
Piscataway, NJ
Full-time
Onsite
Mid Level
$61K/yr - $108K/yr
3+ years expEvonik is a global leader in specialty chemicals, and they are seeking a Customer Service Representative to manage customer account processes and ensure efficient order handling. The role involves coordinating supply chain logistics, processing customer inquiries, and maintaining accurate inventory and billing records.
ChemicalChemical EngineeringIndustrialIndustrial Engineering
Responsibilities
Performs customer account management building and applying knowledge of assigned products to efficiently and accurately process customer orders, billings, credits, and complaints while managing supply chain and logistics requirements for all BL products
Manages all Order-to-Cash processes for import, export, and domestic orders, including sample requests processing
Responsible for supply chain processes for off-line locations, perform shipping transactions and supplies required paperwork and disposition for aged or damaged goods
Monitors import, export and domestic shipment dates for customer and inventory replenishment orders based on availability of stock, pricing, etc., from both European plants and Asia locations. Provides support to Europe customer service and supply chain & logistics team for seamless import order processing
Receives and processes customer inquiries for price quotes, product availability, sample, literature etc
Coordinates customer price requests, receipts and accuracy, customer quotations, system entry, and maintains data records for customer & transfer prices. Manages billing customers daily/monthly and keeping track of rebates and their processing
Manages Terminal and Warehouse inventory orders, damages, aging, recommend adjustments to min-max inventory levels or location. Creates Purchase orders and transfer price files
Creates and is responsible for all customer account and inventory master data on SAP (addresses, contacts, proposal, info records, pricing, texts, vendor contracts, PO info records
Research and works to resolve vendor and customer remittance differences and nonpayment of invoices with responsibility for monitoring and collecting open items (database and SAP transactions used to manage this) in consultation with AR
Applies problem solving skills to record, review, and resolve customer complaints working with all areas involved to create appropriate solutions and identification of root cause
Works with regulatory matters and documentation requirements (certificate of analysis, labels, SDS) always ensuring compliance
Creates and provides customers, Sales, and Evonik colleagues order, inventory, and technical reports on request
Proactively complies and operates within NAFTA and Evonik Corporation
Responsible Care and ISO procedures as well as relevant Segment PM Management procedures
Performs a variety of duties to facilitate the flow of information to customers, sales, and various internal service groups, and is expected to cross train and back other Service & Support positions during periods of absence
May participate in the training and orientation of new or temporary department personnel
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or effort, associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other different tasks, be performed when circumstances change (e.g., emergencies, personnel changes, workload, rush jobs, or technological developments.)
Qualification
Required
Bachelor's degree or equivalent work experience required
Excellent communication and decision-making skills
Must possess the ability to manage time vs. high volume workload
Candidate must be a self-starter, project a positive attitude, and be able to effectively function as part of a team and in individual situations
Experience in handling Import and Export orders, documents, and associated logistical movements
Preferred
Three to five years inside customer support experience within the Chemical Industry strongly preferred
Demonstrated PC and CRM (customer relationship management) capability preferred; SAP use experience would be a plus
Clear understanding of supply chain, logistics, sourcing, and regulatory functions preferred
Benefits
Medical, dental, and vision benefits
Paid time off plan
401(k) savings plan
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Disability benefits
Life Insurance
Parental leave
Tuition Reimbursement
Company
Evonik
Evonik goes beyond the boundaries of chemistry with its combination of innovative strength and leading technological expertise.
10001+ employees
H1B Sponsorship
Evonik has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (9)
2023 (16)
2022 (6)
2021 (8)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$4.85BKey Investors
European Investment BankTemasek HoldingsCVC Capital Partners
2025-09-02Post Ipo Debt· $581.65M
2024-03-13Post Ipo Debt· $547.64M
2013-04-25IPO
Leadership Team
Anne Ritter
Global Director, Partnerships and Strategy- Care Solutions
Bernhard Mohr
Managing Director Evonik Venture Capital
Recent News
2025-11-21
Company data provided by crunchbase