3PL Customer Account Manager jobs in United States
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TRIFECTA TRANSPORT, LLC · 2 weeks ago

3PL Customer Account Manager

positionLombard, IL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$55K/yr - $55K/yr
date2+ years exp

Trifecta Transport is a comprehensive logistics partner for businesses, offering a full range of third-party logistics (3PL) services. They are seeking a proactive and detail-oriented Customer Account Manager to serve as the primary point of contact for customers, ensuring precision and exceptional service in shipment handling.

LogisticsShippingTransportation
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Growth Opportunities

Responsibilities

Act as the main point of contact for assigned customers, providing consistent communication and outstanding customer service
Receive and process information from customers about their shipping needs
Provide accurate quotes for shipments based on customer requirements
Book shipments and ensure all necessary documentation is completed accurately and timely
Collaborate with Carrier Sales Representatives and Account Executives to ensure seamless service delivery and address any operational issues impacting clients
Monitor shipment progress and proactively address any issues that arise
Maintain detailed records of customer interactions and shipment details
Build and maintain strong, long-term customer relationships that promote trust, retention, and repeat business

Qualification

3PL operations experienceCustomer service skillsTMS systems proficiencyMicrosoft Office SuiteMultitasking abilitiesInterpersonal skillsCommunication skillsOrganizational skillsTime managementAttention to detail

Required

Previous operations experience at a 3PL (third-party logistics provider) is required
Strong customer service, interpersonal, and communication skills (verbal and written)
Excellent organizational, time management, and multitasking abilities
High attention to detail with a commitment to accuracy and quality
Proficiency in relevant software applications, including TMS systems and Microsoft Office Suite
Ability to work independently and as part of a team
3PL: 2 years (Required)
Ability to Commute: Lombard, IL 60148 (Required)

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Company

TRIFECTA TRANSPORT, LLC

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Trifecta is truly an all­-in-­one logistics source for businesses. We provide solutions backed by industry knowledge and experience.
dateFounded in 2011
location
Lombard, Illinois, USA
people-size11-50 employees
web-link
https://www.trifectatrans.com

Funding

Current Stage
Early Stage

Leadership Team

H
Heather Sgouridis
Chief Executive Officer
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Company data provided by crunchbase