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Mini Mall Storage Properties · 19 hours ago

Associate Regional Operations Manager

Salina, KS

Full-time

Onsite

Mid, Senior Level

5+ years exp

Mini Mall Storage Properties is a rapidly growing company dedicated to redefining the self-storage industry. The Associate Regional Operations Manager will ensure operational efficiency across multiple storage sites, manage site staff, and oversee budgets and overall operations while driving sales growth and enhancing customer service experience.

LogisticsSelf-StorageWarehousing

Responsibilities

Provide strategic leadership and direction to a multi-unit field team, including managers, through effective training and mentorship

Drive sales growth in the region, meeting predetermined targets by the Region Senior Leadership

Identify opportunities to enhance customer service experience and drive customer satisfaction

Monitor Key Performance Indicators (KPIs) and financial metrics to assess the region’s performance and identify areas of improvement

Collaborate with Region VPs and store managers to establish and track sales goals for each location while monitoring progress to attract and retain customers

Stay updated on market trends, competition, and best practices in sales techniques and strategies

Maintain business relationships with clients, contractors, and vendors while evaluating the quality of work completed across facilities

Conduct performance evaluations, provide feedback, and implement development plans as necessary

Oversee property maintenance by addressing tenant complaints, enforcing occupancy rules, inspecting vacant units and repairs, planning renovations, and liaising with contractors and vendors

Conduct weekly site inspections at each property to ensure compliance and quality standards are met

Supervise the collection of tenants' arrears; assist with collections, reconciliations, and adjustments as needed

Attend weekly meetings with the head office, including reporting on occupancy, budgets, and building strategies

Performs other related duties as assigned

Qualification

Multi-unit supervisionCustomer service enhancementSales growth strategiesMicrosoft Office proficiencyProperty management experienceLeadership skillsFast-paced environment adaptabilityTeam collaboration