Milestone Systems · 11 hours ago
Senior Researcher
United States
Full-time
Remote
Senior Level
$130K/yr - $140K/yrMilestone Systems is a company focused on customer impact and innovation. They are seeking a Senior User Experience Researcher who will influence product decisions and business strategy through impactful research, mentor other researchers, and embed continuous discovery into organizational practices.
EventsInformation ServicesSoftwareTrainingVideo
Responsibilities
Turn research into clear guidance leaders can use to make decisions
Build continuous discovery habits that help teams move faster, with fewer assumptions and less rework
Build simple, scalable ways for teams to access and use insights, even when a researcher isn’t in the room
Help establish a culture of mapping, using journeys to drive conversations, surface opportunities, and align teams
Augment research practices with AI in balanced, responsible ways, while keeping human judgment and empathy at the forefront
Partner closely with product, design, engineering, and business teams to learn with customers through prototyping, limited releases, and real-world testing
Mentor other UX Researchers by helping them see where they are, where they can grow next, and by acting as a thoughtful sounding board when they’re stuck or unsure
Qualification
Required
Well‑established background in UX Research, Service Design, or Experience Strategy with a strong record of practical impact
Strong expertise in qualitative and mixed-method research, insight synthesis, and journey mapping
Demonstrated ability to connect customer insights to product and business decisions
Experience building or operating continuous discovery and experimentation practices
Proven track record of influencing stakeholders through storytelling, evidence, and clear recommendations
Experience mentoring or coaching researchers or adjacent roles
Fluency in English, both written and verbal
Ability to work independently, navigate ambiguity, and adapt in a changing environment
Willingness to collaborate across time zones and adjust working hours as needed
Preferred
Experience working with globally distributed teams
Background in service design or customer and partner experience within complex ecosystems
Familiarity with journey mapping tools such as Smaply or similar platforms
Comfort using AI and emerging tools to enhance research, synthesis, and insight delivery
Experience supporting go-to-market, sales enablement, or strategy teams with customer insights
Benefits
Medical/dental benefits
FSA or HSA
401k with 6% Safe Harbor employer match
Paid parental leave
Generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays)
Fully paid Short Term disability policy
Fully paid Long Term disability policy
Life Insurance
Company
Milestone Systems
Milestone Systems develops open platform IP video management software, delivering easy-to-manage surveillance solutions for enterprises.
Founded in 1998
1001-5000 employees
H1B Sponsorship
Milestone Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
$27.01MKey Investors
Index Ventures
2014-06-12Acquired
2014-02-01Seed· $0.01M
2008-07-07Series A· $27M
Leadership Team
Thomas Jensen
Chief Executive Officer
Henrik Friborg Jacobsen
Co-Founder
Recent News
Company data provided by crunchbase