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Deseret Mutual Benefit Administrators (DMBA) · 17 hours ago

Product Support Specialist

Salt Lake City, UT

Full-time

Hybrid

New Grad, Entry Level

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies owned or affiliated with The Church of Jesus Christ of Latter-day Saints. They are seeking a Product Support Specialist in their Missionary Medical Department to ensure a positive user experience during new system implementations, upgrades, and ongoing operations, providing help desk support and technical assistance for both internal and external applications.

Financial ServicesInsuranceNon Profit

Comp. & Benefits

Responsibilities

Deliver expert-level help desk support via phone, email, and ticketing systems for technical issues related to Missionary Medical applications and systems

Provide hands-on support and training to end users during new system implementations and upgrades, ensuring smooth transitions and minimal disruption

Develop and maintain training and support materials for both internal and external users

Manage user access and security for applications, including onboarding, offboarding, and permissions changes

Participate as a member of the Product and Projects Team, representing the end user perspective and helping to distinguish between training and development issues

Troubleshoot and resolve technical issues, escalating complex problems as needed

Maintain up-to-date knowledge of supported systems, applications, and best practices

Track and document support requests, resolutions, and user feedback to drive continuous improvement

Qualification

Technical supportCustomer serviceMicrosoft Office SuiteTraining developmentProblem-solvingInterpersonal skillsCommunication skillsOrganizational skills

Required

Strong desire to help others and a commitment to excellent customer service

Excellent interpersonal and communication skills; able to work effectively with users of varying technical backgrounds

Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint), Outlook, and common help desk tools. Technologically adept and quick to learn new systems

Ability to present technical information clearly to both technical and non-technical audiences

Strong critical thinking, problem-solving, and troubleshooting skills

Highly organized, detail-oriented, and able to manage multiple priorities under pressure

Bachelor's degree, preferably in business, healthcare or technology

Experience working in a business environment and providing technical support

Preferred

Experience supporting system implementations and upgrades is highly desirable

Familiarity with missionary culture and organizational structures; experience with The Church of Jesus Christ of Latter-day Saints' missionary programs

Benefits

Rich medical, vision and dental benefits with low premiums. One of the top health plans in Utah

Rich retirement planning: including 401(k) company match, 8% EDRC Employer Discretionary Retirement Contribution (we just give you free money for retirement), life insurance, and full service Financial Planners onsite at no cost

Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 12 paid holidays

Award winning wellness program with health coaching, ability to earn 3 additional days off a year, fun activities and an onsite gym.

Tuition reimbursement

Career development through company sponsored programs and over 5000 on-demand online training courses.

Hybrid work schedules available depending on position

Employee Assistance Program