Tata Consultancy Services · 7 hours ago
Field Support Technician
Clinton, NJ
Full-time
Hybrid
New Grad, Entry Level
$65K/yr - $70K/yrTata Consultancy Services is seeking a Field Support Technician to provide remote support for end-user computing issues. The role involves maintaining and administering Windows desktop platforms, optimizing performance, and troubleshooting various technical issues remotely.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Strong understanding and hands-on knowledge of windows desktop platform overall
Strong experience in building , maintaining and administering windows desktop
Proficient in optimizing performance of desktops and user experience
Strong in Group policies and configuring and simplifying them
Experienced in Microsoft Modern workspace management capabilities – levering Intune, Auto Pilot, desktop anlaytics etc
Strong skillset in scripting, powershell etc
Experienced in Break fix laptop/Desktop issues remotely
Provide Remote support coverage for in-scope locations for EUC issues
Proficient in automation through PowerShell/Azure CLI/VBScritp/Batch etc
Work on incidents, tasks and requests for the issues related to EUC
Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives
Provide Remote support coverage for in-scope locations for EUC issues
Provide remote assistance with conferencing equipment’s and related issues which can be remotely troubleshooted
Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing
Coordinate with the other teams to manage in-scope on-site technical support requests to resolution and closure
Provide instructions and usage assistance to End Users with supported devices and software
Document solutions and associated procedures to the Break/Fix incidents in knowledgebase
On-call support for high priority incidents
Qualification
Required
Strong understanding and hands-on knowledge of windows desktop platform overall
Strong experience in building, maintaining and administering windows desktop
Proficient in optimizing performance of desktops and user experience
Strong in Group policies and configuring and simplifying them
Experienced in Microsoft Modern workspace management capabilities – levering Intune, Auto Pilot, desktop analytics etc
Strong skillset in scripting, powershell etc
Experienced in Break fix laptop/Desktop issues remotely
Provide Remote support coverage for in-scope locations for EUC issues
Proficient in automation through PowerShell/Azure CLI/VBScritp/Batch etc
Relevant Microsoft Certifications
Work on incidents, tasks and requests for the issues related to EUC
Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives
Provide Remote support coverage for in-scope locations for EUC issues
Provide remote assistance with conferencing equipment's and related issues which can be remotely troubleshooted
Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing
Coordinate with the other teams to manage in-scope on-site technical support requests to resolution and closure
Provide instructions and usage assistance to End Users with supported devices and software
Document solutions and associated procedures to the Break/Fix incidents in knowledgebase
On-call support for high priority incidents
BACHELOR OF COMPUTER SCIENCE
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
Hindu Business Line
2026-01-16
TradingView
2026-01-16
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