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Pyramid Consulting, Inc · 2 hours ago

Digital Product Owner (AI & Contact Center Solutions).

United States

Contract

Remote

Senior Level

$45/hr - $50/hr

5+ years exp

Pyramid Consulting, Inc is a leading company in the Banking, Financial Services, and Insurance industry, and they are seeking a Digital Product Owner to manage AI and contact center solutions. The role involves acting as the primary liaison between stakeholders and IT teams, prioritizing product backlogs, and driving the development of AI-enabled capabilities.

ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Act as the primary liaison between business stakeholders, contact center operations, and IT delivery teams

Own and prioritize the product and automation backlog to align with business strategy and customer needs

Lead requirements elicitation, documentation, refinement, and acceptance across Agile and Waterfall initiatives

Serve as the day-to-day decision maker for scope, priorities, and trade-offs

Drive development and deployment of AI-enabled contact center capabilities

Collaborate with UX, developers, testers, and vendors to deliver roadmap-aligned solutions

Review, accept, and prioritize new features, enhancements, and defect fixes

Identify risks, escalate issues, and recommend solutions

Define success metrics and support business adoption and change readiness

Mentor and coach less experienced Product Owners or team members

Voice of the contact center and stakeholders to develop the product that delivers the most value

Accountable for the development and deployment of AI-enabled contact center capabilities

Qualification

Product OwnerProduct backlogContact CenterAIAutomationAgile FrameworksJiraFigmaTechnical problem solvingCost-benefit analysisData-driven decision-makingStrategic Thinking

Required

Product Owner - 5+ years

Product Backlog Management – 5+ years

Contact Center Operations Knowledge – 3–5 years

Automation Strategy & Requirements – 3–5 years

AI Experience (Contact Center or Enterprise AI) – 2–4 years

Prioritize automation backlog and requirements

Agile Frameworks (Scrum/Kanban)

Strategic Thinking & Road mapping

Jira and Figma

Technical problem solving

Cost-benefit analysis

Data-driven decision-making

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave (depending on work location)

Company

Pyramid Consulting, Inc

Glassdoor4.2

Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.

Founded in 1996

Alpharetta, Georgia, USA

5001-10000 employees

https://pyramidci.com/

H1B Sponsorship

Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (178)

2024 (112)

2023 (95)

2022 (62)

2021 (50)

2020 (117)