Nuvei · 5 hours ago
VP, Client Management
Scottsdale, AZ
Full-time
Hybrid
Mid, Senior Level
7+ years expNuvei is a Canadian fintech company that provides technology and insights for businesses to succeed in payment processing. The Vice President (VP) of Client Management is responsible for managing high-value client relationships, driving strategic business development, and leading a team to achieve revenue growth targets.
FinanceFinancial ServicesFinTechPayments
Responsibilities
Client Management: Manage a team of partner development managers and serve as the leader and escalation point for all high-value clients within the assigned portfolio, ensuring exceptional service and high satisfaction levels. Understand each client's unique business goals and processing environment to develop and propose tailored payment processing solutions
Business Growth: Proactively identify opportunities for cross-selling and upselling, negotiating contract renewals and pricing, performing portfolio analysis, and driving revenue growth and market share within the portfolio. Develop deep understanding of and relationship with VIP clients through regular touch points, Quarterly Business Reviews, trade show participation and Sales/Marketing/Product deep dive sessions
Internal Coordination: Act as the "quarterback" by collaborating closely with internal partners, including Product, Sales, Operations, Dev/Integrations, to implement projects, resolve operational issues, and ensure seamless service delivery for our valued sales partners
Market Expertise: Maintain a strong knowledge base of the evolving payments landscape, industry trends, and competitive positioning to educate clients and internal partners about relevant products, services and industry trends
Performance Monitoring: Monitor performance and KPIs (internally and externally) at both the portfolio and VIP client levels. Ensure sales and operational activities promote revenue, new partner activation, existing partner growth and reduce attrition
Problem Solving: Address client complaints, manage escalations, and employ strong analytical and problem-solving skills to anticipate and resolve issues promptly. Act as the final escalation point for high-priority partner issues. Oversee and manage the dispute resolution process for strategic accounts, ensuring timely and effective communication and resolution
Qualification
Required
Extensive experience (typically 5+ years in a related role, with 7-10 years in management/supervisory roles for a VP position) in account management, sales, contract negotiations, or customer-facing financial services roles
A Bachelor's degree in business administration, finance, marketing, or a related field is often required, with some employers preferring an MBA or relevant certifications
Deep knowledge of the payments processing industry, including procedures, products, and services
Excellent interpersonal and communication skills
Revenue centric with strong negotiation and conflict management abilities
Customer-centric mindset with an aptitude for building trust
Proven leadership and project management skills
Exceptional analytical and problem-solving capabilities
Familiarity with CRM software and data analysis tools
Ability to support aggressive travel schedule
Company
Nuvei
Nuvei is a fintech company offering a modular, flexible platform for payments, payouts, card issuing, banking, and risk/fraud management.
1001-5000 employees
H1B Sponsorship
Nuvei has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (2)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$830MKey Investors
Ryan ReynoldsGoldman Sachs
2024-04-01Acquired
2023-04-16Post Ipo Equity
2021-10-05IPO
Leadership Team
Scott Calliham
SVP, Chief Strategy Officer
Katie Flynn
Director, People Engagement & Experience
Recent News
Crowdfund Insider
2026-01-14
Electronic Payments International
2026-01-09
2026-01-09
Company data provided by crunchbase